Chat Agents Needed - Technical Support ( Daytime) Walk In Interview ON Wednesday July 5 2023 between 10AM- 1PM.

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

TECHNICAL SUPPORT ASSOCIATE (DAYTIME) (ON-SITE)

Duties & Responsibilities:

• Respond to customer inquiries
• Provide exceptional service and support to customers during each interaction.
• Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

• Valid ID
• NIS
• TRN
• Birth Certificate
• 3 or more CXCs including English Language.
• Update Resume
• Typing speed of 25 wpm 
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work any shift within a 24 time period including weekends and public holidays
• Ability to multitask.
• Must reside in Kingston or St Catherine
• Please ensure that you take your original documents along with photocopies. 

•  INTERESTED APPLICANTS MUST:   *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***