Technical Support Specialist

A day in the life of a Technical Customer Engagement Specialist at STARTEK includes:

• Answering telephone calls and email correspondence from customers.

• Operating a computer utilizing online guidelines to respond to customer inquiries.

• Informing customers about services available and assessing customer needs.

• Resolving issues on the first call or contact whenever possible without transferring the customer.

• Able to work any 8hr shift between 7am- 7pm with Saturday and Sunday availability

This role might be for you if:

• You are Tech Savvy (Must be).

• You have CXC/ City and Guilds or its equivalent subjects (inclusive of Mathematics and English). Information Technology would be an asset.

• You have at least three months of previous customer service experience. Technical experience would be an asset.

• You have excellent verbal and written communication skills.

• You are comfortable working on a computer while simultaneously talking on the phone.

• You are a self-starter, are motivated, and have a passion for helping customers.

• The ability to multitask

Once you land this position and meet eligibility requirements, you’ll enjoy:

• Competitive Pay

• Medical Insurance Plans

• Dental, Vision and Life Insurance Plans

• Paid Time Off

• Opportunities for Growth and Advancement

• Reduced Gym Membership.

A Little More About Us:

Headquartered in Denver, Colorado, STARTEK (NYSE: SRT) is a trusted customer engagement business process outsourcing company for leading brands that are passionate about keeping and growing their customers.  We’re a company with offices in 5 countries and numerous cities across the United States.  And since 1987, we’ve helped some of the largest and best known global brands acquire, support, retain and grow customers at every lifecycle stage.  Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world.  Whether consumers are on the phone, online, in the social cloud, or in person, STARTEK ensures our clients are part of the conversation.  To learn more, visit us online at www.startek.com