Facilities Supervisor

Support Facilities Manager in the general management of site facilities and assets through supervising the facilities team in dutiful completion of recurring and new projects/ upkeep.

Job Description Summary

Support Facilities Manager in the general management of site facilities and assets through supervising the facilities team in dutiful completion of recurring and new projects/ upkeep.

Plan and supervise operation of warehouse facilities, systems, and personnel in execution of customer fulfillment programs and internal storage requirements (e.g., unused furniture and fixtures). Establish inventory management systems, standards and practices to support program execution.

Essential Functions/Core Responsibilities  

• Assist Facilities Manager with daily supervision of Facilities team
• Work with facilities manager to develop, implement, monitor and troubleshoot inventory management systems
• Work with internal organizations (e.g., maintenance, information systems, telecom) to coordinate storage of Convergys property (e.g., telecommunications equipment).
  
  
• Communicate with customers and program managers to identify storage and fulfillment program requirements
• Gather resources (i.e., personnel and materials) necessary to execute and support customer fulfillment programs
• Follow up on internal customer and client complaints
• Forecast and monitor use of warehouse space in order to optimize storage efficiency
• Establish contingency programs to prevent inventory flow and tracking problems and minimize loss or damage to client or company property 
• Regulate and monitor access to secured areas of the warehouse to ensure the safety and security of personnel and property
• Regulate and monitor access to secured areas of the warehouse to ensure the safety and security of personnel and property
• Establish, support and enforce housekeeping and safety practices
• Coordinates work related facilities activities with 3rd party contractors. Ensures that services performed at assigned site are planned and scheduled within agreed terms of contract or agreement.   
• Communicate repairs or preventive services to the building admin via  service ticket or change order  
• Responds to associate complaints and maintains positive relationships with all associates and follows up with associates to ensure that work is performed to associates satisfaction. Escalates complaints that are environmental, health or human resources related to management.  
• Assists with maintaining the Business Continuity Plan (BCP) as it relates to assigned site.  
• Performs other related tasks or special duties as assigned by management or supervision 
• Develop and maintain a filing system for invoices; track invoices for payments  

• Will act as safety officer to include communicating safety policies or initiatives  
• Assist with coordinating services to support events  

• Maintain contact lists  
• Act as first responder by providing assistance in staff health and safety matters, including on-site emergencies and emergency evacuations; communicate safety policies and initiatives.  
• Walk through Facility daily with view to identify any repairs which may be required.  
• Report on all maintenance related incidents  
• Service of Fire Detection System (Smoke Detectors etc.) and regular checking of Fire Extinguishers  
• Prepare and Manage Maintenance Schedule for all, Plant & Equipment (Generator, UPS, HVAC etc) Including Landlord owned Equipment.  
• Use Concentrix Online tool to request service dates in advance.  
• Contact Vendors to schedule maintenance activities and ensure service reports are kept up to date  
• Accompany Vendors during maintenance activities  
• Monitor maintenance of all Landlord owned equipment  
• Provide monthly Critical Systems Maintenance report  

Minimum Requirements

• Minimum of an associate degree or Diploma in Construction or Electricals (or related areas)
• Minimum of 3 years supervisory experience in Facilities Management
• Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office