Premium Customer Service Associate- Immediate Hire

Why should you join our awesome team? 

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.  As an Alorican, you’ll also enjoy additional benefits, such as health care, gym discounts, performance bonuses, educational scholarships, discounts on local services and products, and professional development opportunities; not to mention fun cultural and community outreach activities. 

KEY JOB RESPONSIBILITIES 

• Answer incoming calls from customers, resolve customer support issues and inquiries in a professional, polite, and courteous manner 

• Provide solutions and resolutions to questions and problems 

• Create service tickets for issues not able to be resolved over the phone 

• Answer customer’s billing questions/concerns 

• Accurately document and update records in required systems 

• Maintain diplomacy when addressing escalated matters 

Required Experience: 

• Age: Must be at least 18 years of age 

• Education: Must have 3 CXC passes including English Language or its equivalent

• Passion for providing quality customer service 

• Proficient communication skills (verbal and written) 

• Must be able to multi-task while using different internal programs 

• Demonstrated problem-solving skills 

• Typing Speed of 25 words per minute 

• Ability to maintain the highest level of confidentiality 

• Ability to work in a team-fostered environment 

Preferred 

• Previous Customer Service experience is a plus 

• Previous Call Center experience