IT Technician / System Support

IT Technician / System Support

IT Technician / System Support

 Job Title:    IT Technician                            

Reports to: Chief Technical Officer

Liaises with:Heads of Department, Cinema Managers 

Objective: Provide support to the Chief Technical Officer to implement and support IT based systems to include Cinema Systems, accounting based systems and the general network infrastructure

Prerequisite

• Professional certification (e.g. CCNS, CISSP, MCSE)
• Related certification at the technical or tertiary level
• Two years experience in a similar role
• Proven networking skills
• Working knowledge in programming
• Exposure to Linux based systems,.
• Knowledge of SQL database as well as Windows management servers 
• Experience in solving a variety of desktop and user issues, within an IT environment
• Good analytical and technical skills, and sound judgment
• Sound oral and written communication skills
• Good time management

Duties and Responsibilities

• Ensure network security through passwords, user profiles, backup and general maintenance of files and offsite storage
• Provide information and training network security and best practices for computer usage
• Monitor and maintain
• Cinema Digital Projectors and Servers
• Telecommunication Systems, to include PBX, Fibre connections, CISCO routers, CUG phones
• Provide technical support to the Call Centre and Cinemas as required (on call)
• Install new software and hardware components.
• Evaluate IT systems to ensure they meet the necessary demands
• Assist with network administration tasksEnsure data storage is safe and secure
• Resolve all IT systems and software issues
• Support day-to-day operations of computer network.

 Any other relevant duties that may be assigned by the Chief Technical Officer

• Unusual working conditions
• May involve late and long hours
• Required to work weekends and public holidays