Customer Advocate

Customer Advocate

A leading, world class IT software solutions company geared towards the Financial Services Sector

We are hiring:

Customer Advocate

Roles and responsibilities

-Lead in the resolution of assigned client queries

-Provide support and feedback to group members

-Keep supervisors informed about client queries

-Provide client training as required

-Conduct virtual or physical training site visits to enhance customer experience 

-Submit weekly reports to the supervisor

-Recommend enhancements to the company's product offerings

-Provide occassional IT support for MSD and its customers including diagnosing and troubleshooting issues with workstations, servers, networks and printers

-Performs other customer service and IT related duties as assigned by Manager /Supervisor

Education and Experience

-Degree in computer science or similar or equivalent work related experience

-Accounting, IT Help Desk, Computer Repairs, Networking Knowledge, will be an asset

-CompTIA A+ certification or equivalent

-Financial Institution experience will be an asset

-Experience using MSD's flagship product "Emortelle" will be a definite asset

-Knowledge of SQL queries will be an asset

Closing Date: July 12th, 2023