CUSTOMER SERVICE/INVENTORY ASSISTANT

CUSTOMER SERVICE/INVENTORY ASSISTANT

MEDICAL MARKETING COMPANY LIMITED

CUSTOMER SERVICE/INVENTORY ASSISTANT

THE COMPANY

Medical Marketing Company Ltd (MMCL) is a major supplier of medical and laboratory equipment to health care facilities throughout Trinidad and Tobago and the Caribbean. We are associated with quality brands and are dedicated to the highest level of service to our clients. Our close knitted company takes a personal interest in the satisfaction of each client. From the multinational to the single individual, we are here for you.

THE POSITION

The Customer Service/Inventory Assistant provides inventory and customer service support by acting as a liaison between customers and Medical Marketing Co. Ltd (MMCL). The top duties include managing the Help Desk, responding to phone calls and email requests, fulfilling orders, billing, errors, cancelations, complaints, and other queries to the Company.  He/ She also initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

PRIMARY RESPONSIBILITIES:

CUSTOMER SERVICE SUPPORT

• Provides excellent customer services to both internal and external customers.
• Manages the Help Desk function – respond to emails, assign tasks/email request to the appropriate MMCL personnel, and enters sales orders.
• Address customer service inquiries or notification of product or service problems by clarifying the customer's complaint and routing issue to appropriate MMCL personnel.
• Review, verify and update customer records to ensure that each customer’s contact information (company/individual name, address, telephone #, email address, etc.) is accurate.             

INVENTORYSUPPORT

• Provide support to the Inventory Officer by handling over-the-counter sales.
• Prepare Sales Order on Sage for Purchase Orders and customers’ requests
• Maintain temperature logs for refrigerators and inventory room.
• Respond to customer inquiries and requests in a polite and service-oriented manner within the prescribed time frame.
• In consultation with the Procurement Supervisor, schedule weekly deliveries. Coordinate and liaise with the Operations Support/Delivery Assistant to ensure the timely delivery of goods and supplies.
• Prepare invoices and delivery notes for customer orders and package the items in its required environmental conditions for delivery.
• Receive and unpack shipments delivered. Restock and replenish shelves and refrigerators as necessary.
• Maintain and track Expired Logs.
• Maintain on-site and off-site storerooms
• Ensure receiving reports are collected for all invoices delivered to public sector institutions.
• Adhere to all implemented Quality Control measures.
• Assists with the physical inventory count.
• On-loading and off-loading of goods and organization of inventory room.
• File documents as required.
• Make urgent deliveries to customers as necessary.

• Perform any other related duties as requested, consistent with the position.

QUALIFICATIONS AND EXPERIENCE:

Minimum Requirements:

• Five (5) O’Levels, including Mathematics and English Language
• One (1) year experience performing similar functions in a procurement/inventory environment.
• Intermediate to advance proficiency in the use of Microsoft Office Tools, especially Excel
• Proficiency in the use of accounting and business management software, such as SAGE is an asset.
• Any equivalent combination of qualifications, training, and experience.

SPECIAL SKILLS:

• Excellent customer relation skills. 
• Good planning and time management skills. 
• Excellent information gathering, analytical and problem-solving skills. 
• Detailed oriented and ability to analyze and solve problems.
• Ability to reconcile stock counts to report data.
• Database management skills.
• Ability to prepare routine administrative paperwork.
• Ability to receive, stock, and/or deliver goods.
• Considerable physical activity. May require handling of objects that can weigh up to 50 lbs.