Collection Officer

Directly reporting to the Caribbean (Trinidad / Jamaica / Guyana / St. Lucia) AR Team Lead, the collection officer position has as the main functions:

COLLECTION OFFICER

JOB DESCRIPTION

Directly reporting to the Caribbean (Trinidad / Jamaica / Guyana / St. Lucia) AR Team Lead, the collection officer position has as the main functions:

O2C SUPPORT & CONTROL

• Follow SSC Performances (quality and quantity KPIs)

• Instruct SSC to update Master Data

• Monitor and follow EFT/wire receipts with bank for unidentified & customers for unapplied

RECEIVABLES ACCOUNTING & CUSTOMER RELATIONSHIP MANAGEMENT

• Contact Customer (for High Potential Customers)

• Monitor the assistance of receipt identification

• Follow the standard policies related to receivables, credit risk, collection, and D&D

CREDIT & COLLECTION

• Perform customer collection strategy up to document release

• Enforce Credit restrictions/suspensions

• Attend credit management meeting with Local Sales Team

• Monitor and support the External Collector D&D performance

• Follow-up dispute resolution with all customers driven by Customer Care Team

• Produce assigned reports to the AR Team Lead

• Process improvements: Find, implement, and follow initiatives or projects to ensure

achievement of KPIs

BUSINESS PARTNERING

• Provide relevant information to the AR Team Lead and CFO to business support of

Sales, Branch Managers and other teams for customer management, new projects, and

processes improvement.

-           Location: Port of Spain