Stylist - Trinidad Locations/Tobago Location

OBJECTIVE

• The Stylist spearheads each client’s experience and ensures that all client interactions are pleasant, professional and meet the quality customer service standards set by Management.

MAIN DUTIES AND RESPONSIBILITIES

• Greet clients as they enter the store and aid in locating garments that suit their needs.
• Conduct Consultation, Measurements and fittings with the clients in keeping with the standards set.
• Become knowledgeable about the Store’s products and their locations
• Work with the Managing Director to increase the current client base by contacting previous customers and creating new ones, as well as cross selling garments and accessories to increase sales.
• Be aware of all promotions and specials and sensitize clients accordingly.
• Display the garments for sale, i.e., visual merchandizing, in-store promotional displays and coordinate special promotions, displays and events being undertaken such as Fashion Shows, Expos, etc.
• Managing the inventory of the Retail Stores and Kiosks, ensuring that there are adequate supplies in stock and ordering replacements when necessary.
• Provide administrative and other support to the Managing Director including the preparation and submission of reports as indicated by the Managing Director.
• Telephone and/or email clients to invite them to Fashion Parties and other in-store events.
• Clean and tidy the store, including shelves, doors, display cases and floors daily and weekly.
• Process sales transaction and assist with the payments of contractors and suppliers.
• Receive and effectively address client complaints.

QUALIFICATIONS

(Education, Knowledge and Experience, Skills/ Abilities and Certification)

Education/ Certification

• At least five (5) CXC subjects, inclusive of Mathematics and English Language

Knowledge And Experience

• At least one (1) year experience in a customer service environment, preferably in retail.
• At least one (1) year experience performing secretarial and/or administrative duties.
• Training in customer service and administration will be considered an asset.
• Any relevant combination of training and experience.

Skills/ Abilities

• Friendly, helpful and pleasant personality
• Neat and professional appearance
• Customer focused
• Able to interact will all types of customers
• Flexible, proactive, self-motivated and highly organized.
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent problem-solving abilities
• Ability to work successfully in a fast paced, deadline driven environment