ICT User Support

Hanschell Inniss Limited is a leader in the Distribution sector, handling a variety of consumer products, representing leading local, regional and international brands. This position ensures the smooth running of computer systems and ensuring users get maximum benefits from them.

Hanschell Inniss Limited is focused on building and maintaining an innovative, high-energy team culture.  We are a leader in the Marketing and Distribution sector, handling a wide range of consumer products and representing leading local, regional and international brands. 

This position is responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. He/she must monitor and maintain the computer systems and networks of Hanschell Inniss. This includes the installation and configuration of client computers, diagnosis of hardware and software faults and solving technical and application problems, either remote or in person.

Duties include:

• Monitoring, escalating and resolving help desk issues in a timely fashion.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems, diagnosing and solving hardware and software faults.
• Performing and logging scheduled preventative maintenance tasks on user support devices.
• Ensuring minimal downtime and equipment is available to use during operating hours.
• Providing support, including procedural documentation and relevant reporting and updating the ICT knowledge base.

• Supporting the roll-out of new applications with guidance from the Group.

Skills and Qualifications:

• BSc. in computer science or a related field, or, significant equivalent experience.
• Minimum of 2-3 years’ experience in a similar role/environment.
• Self-starter with strong self-management skills.

• Exercises sound independent judgment within established guidelines.
• Communicates in a highly persuasive manner (orally and written).