ICT Manager

To support all the departments of the Archdiocesan Curia in the use of ICT solutions; to implement ICT solutions as needed and to provide guidance in ICT matters to all stakeholders of the Archdiocese.

Main Responsibilities

Main Responsibilities

1. To administrate and manage the Archdiocese’s ICT related resources.
2. To document, maintain, and review ICT strategic plans, policies, and procedures.
3. To manage and support the implementation of ICT equipment and solutions.
4. To provide avenues for training and education for ICT solutions to users.
5. To oversee the procurement of ICT hardware, software, and consumables.
6. To manage relationships and communications with ICT service providers.
7. To troubleshoot and resolve incidents with hardware and software and provide end-user support either face-to-face or remotely.
8. To prepare the annual ICT budget and manage ICT related costs.
9. To provide ICT support and guidance to the wider Archdiocese as needed

Job Requirements

-        Education:

• Associate’s or Bachelor’s Degree in Information Technology or a related field.
• Post Graduate certification or degree in management and other IT related qualifications will be an asset.

-        Training: Customer service training or IT related training will be an asset.

-        Technical Skills: (Certifications will be an asset)

• Expertise with Microsoft Windows Operating Systems
• Proficiency with Microsoft Windows Server Environment
• Proficiency with Microsoft 365 Administration
• Proficiency with Microsoft Office Applications
• Proficiency with Google Workspace
• Proficiency with Android OS, iOS, and MacOS
• Proficiency with installation and termination of structured cabling
• Proficiency with PC hardware assembling and troubleshooting.
• Proficiency with Zoom and other online meeting platforms

-        Non-Technical Skills and Abilities:

• Excellent Interpersonal Communication and relationship-building skills/ Team Oriented.
• Good Time-Management skills; able to properly prioritize tasks/ projects.
• Ability to solve problems and see projects through to completion.
• Strong Analytical skills to study problems and records and identify solutions.
• Ability to impart technical jargon in a non-technical manner.
• Ability to work unsupervised.

-        Knowledge

• Working knowledge of domain and website hosting
• Working knowledge of cyber security practices
• Working knowledge and experience with proper procurement practices
• Knowledge of the NIST and ITIL, IT frameworks will be an asset.
• Knowledge and experience with Social Media platforms will be an asset.
• Knowledge and experience with other web-based platforms will be an asset.
• Working knowledge of business operations for NPO’s will be an asset.

-        Experience

• At least 2 years’ experience in an ICT supervisory/management role.