Chief Operating Officer - Business Services

This position will be responsible for providing strategic management and technical leadership for our major operations, including Insurance Operations, Investments, and Policy, Planning & Actuarial Services Teams.

JOB TITLE:  Chief Operating Officer – Business Services

REPORTS TO: Executive Director

DIRECT REPORTS

• Executive Manager Investments
  • Executive Manager Insurance Operations
  • Executive Manager Policy, Planning and Actuarial Services
  • Administrative Assistant

DELEGATION & LIMITS OF AUTHORITY

Refer to Financial Limits of Authority, and relevant Corporate Policies, Procedures & Instructions.

JOB LEVEL: Strategic Management

WORKPLACE VALUES

The incumbent will be expected to operate in line with the Core Values of the ORGANIZATION:

Collaboration & Commitment Accountability Resourcefulness & Resilience Empathy

STANDARD OF PERFORMANCE

Performance of the incumbent will be evaluated against:

• Key Performance Indicators set in relation to:

–             Organization’s Strategic Plan;

–             Business Unit’s Operational Plan; and,

–             Budgetary Controls;

• Adherence to the – Organization’s Corporate Policies, Procedures and Instructions; and,  Adherence to established professional standards, industry best practice and statutory requirements.

STRATEGIC RELATIONSHIPS

The incumbent will be required to establish and manage relationships with: 

INTERNAL:   Board of Directors, Executive and other Managers, and Staff

EXTERNAL: Minister and Permanent Secretary of the Ministry of Finance, Ministries of Government, External Auditors, Senior Public Servants, Heads of Stakeholder Organizations, Heads of Social Security Institutions, and International Social Security Organizations

ORGANISATIONAL OBJECTIVES

The incumbent will be required to:

• provide strategic management, technical leadership and direction of major operations, including:

–             Insurance Operations;

–             Investments; and,

–             Policy, Planning & Actuarial Services Teams,

to ensure efficient management of the Business Units' operations and the achievement of annual targets;

• implement, monitor & evaluate the growth and development strategies of the organization;
  • support the Executive Director in exceeding corporate targets, working as a key member of the organisation's Strategic Team; and,
  • assist the Executive Director with the development, implementation and monitoring & evaluation of the ORGANIZATION’s Vision.

PERFORMANCE REQUIREMENTS

The incumbent will be required to:

People Leadership

• develop and lead optimally performing core operations teams with the required skills and competencies to function efficiently and effectively while meeting established deliverables;
• implement relevant Policies, Procedures and Instructions required to manage and monitor & evaluate the performance of immediate subordinate staff, inclusive of Coaching, Mentoring and Training; and, report findings related to each Business Unit to the Executive Director
• chair the Mark to Market Investment Committee

Strategic Management

• ensure that Policies, Procedures and Standards relating to major operations are developed implemented, and monitored & evaluated accordingly;
• ensure that the Organization’s funding needs are continuously under review;
  • oversee and contribute to, as a member of the Strategic Team, the development of the organization’s plans and programs  oversee the information and generation of the Organization Strategic Plan, Departmental Operational Plans, and Business Services Budget
  • provide advice to the Board of Directors, Executive Director and Executive Managers within Business Services;
  • facilitate and encourage innovation and continuous improvement within the Business Services Business Unit;
  • represent the Organization or Executive Director on external Boards and Committees as assigned
  • provide monthly, quarterly, annual and special reports as requested by the Executive Director.
    • share strategic leadership responsibilities with the Executive Director and Management ensuring that the support functions, supports the Organization at the Strategic and Operational Levels.
    • perform other related duties as requested by the Executive Director.

General Management

• oversee the conduct of Actuarial Reviews as requested by the Board of Directors
• oversee Employer Compliance and the implementation of strategies to maximize income collection.
• provide advice to the Board of Directors, Executive Director, and Executive Managers within Business Services.
  • provide direction to the Executive Manager Insurance Operations in the implementation and delivery of social insurance products and services; and to the Executive Manager Investments in the execution of prudent fund management.
  • oversee, monitor and evaluate the: strategic implementation; and, operational maintenance of Customer Relationship Management Principles & Practices to achieve Customer Satisfaction.
  • deliver presentations to the Board of Directors, Executive Director, Management and other stakeholders as requested or required.
  • represent the Organization or Executive Director on internal committees as assigned
    • engage in stakeholder awareness activity required to educate the National Public on matters related to the National Insurance System

EDUCATIONAL REQUIREMENT

• REQUIRED: Master’s Degree in Finance or Business Administration related discipline from a recognized university
• DESIRED: Certification in Change Management from an accredited educational institution
  • DESIRED: Membership in a recognized Professional Body (e.g. Chartered Financial Analyst or Fellow of Society of Actuaries etc.)

EXPERIENTIAL REQUIREMENT

• A minimum of ten (10) years’ experience as a Corporate Leader overseeing and growing the Core Business Functions of a large Financial or Insurance organization.
• Any equivalent combination of education and experience.

AREAS OF SPECIALIST KNOWLEDGE 

·       Human Resources

Knowledge of the field of human resources, specifically regarding personnel recruitment and selection, training, compensation and benefits, labour relations and negotiation.

·       Macroeconomics

Understanding of economy as a whole, and the interactions between economic factors such as national product, employment rates, inflation, fiscal policies, economic growth etc.

·       Microeconomics

Ability to analyse and understand the economic behaviour of businesses, households, and individuals, factors that influence their decision making, and the consequences of these decisions.

·       Financial Planning

Determining how to spend money to best accomplish work goals, as well as keep track of spending should the need to explain expenses arise.

·       Business Administration

Knowledge of how to manage all or part of an organization by developing strategies, planning, allocating resources (human, financial, material, intellectual or intangible), controlling procedures and evaluating outcomes.

SKILLS

·       Public Speaking

Talking to others to convey information effectively.

·       Planning

Extent to which one is able to take into account organizational goals in order to develop a step-by-step plan for how to proceed.

·       Systems Evaluation

Degree to which one is capable of identifying ways to evaluate how well a system is performing and coming up with actions needed to improve the functioning of the system in order to meet established goals.

ABILITIES

·       Mentoring

Ability to provide one-on-one instruction, set an example, and be a good role model for younger or less experienced individuals.

·       Counselling

Extent to which one is able to provide a helpful service by listening, providing guidance and assisting with client development

·       Complex Problem-solving

Identifying complex problems and reviewing related information to develop and evaluate options, and implement solutions.

·       Negotiating

Extent to which one can bring others together and reconcile differences. 

• Networking

Degree to which one is able to utilize one's social network in order to make mutually beneficial business or professional connections.

·       Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and avoiding interruptions at inappropriate times.

·       Customer Service

Ability to identify customer needs, resolve their problems according to organizational guidelines, provide courteous service, and evaluate customer satisfaction.

OTHER PERSONALITY TRAITS

·       Creative thinking and Problem Solving

Degree to which one comes up with solutions for problems that are unique, creative, relevant and in demand

·       Emotional intelligence

Extent to which one possesses understanding of one's own emotions and those of others.

·       Dependability

Degree to which one can be counted upon to be there when needed and keep one's word.

·       Comfort with Decision-making

Ability to handle the pressure that accompanies decision-making power.

·       Comfort with having Authority

Ability to handle pressure, conflicts, and other difficulties that may arise in positions of authority.

·       Maturity

Extent to which one's thought-process is characterized by wisdom and shows perspective.

·       Leadership Qualities

Extent to which one possesses a natural tendency to take charge and instils confidence in others.

·       Good Communication

Ability to get one’s point across to others in a clear, concise and sensitive manner

·       Honesty

Extent to which one tells the truth and behaves in a trustworthy manner