Graphic Design Client- Customer Service Voice Agents - Work From Home (All Parishes)

Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7.

• Communicate effectively via phone, email and chat with our customers
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers' needs to achieve satisfaction
• Strives for the one contact resolution goal and eliminates the need for follow-up
• Foster confident relationships through open and engaging communication
• Go above and beyond to engage with customers

• Excellent written and verbal English communication skills
• Minimum one year phone / voice support experience
• Strong problem-solving skills
• Team player
• Quiet environment- free of distractions and background noise
• Ability to navigate multiple computer applications simultaneously
• Scheduling flexibility - Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11pm)
• Experience with online platforms (CRMs , Zendesk, Slack)
• Own a fully-functional laptop
• High-speed, reliable internet connection
• Ability to type 40-45 wpm (data entry experience a plus)
• Keen attention to detail
• Strong organizational skills
• Ability to thrive in a remote work environment

• The flexibility of working from home without having to go to the office
• Work with clients in the USA, EU and elsewhere
• Extensive opportunities to learn from, and work with, high-performing colleagues
• Career opportunities! We're a fast growing startup with roles and positions to grow into