Shipping and Logistics Coordinator

The Shipping and Logistics Coordinator is responsible for liaising with customers by providing them with information on their shipment including supplying routing information, tracking shipments and payments.

Shipping and Logistics Coordinator

The Shipping and Logistics Coordinator is responsible for liaising with customers by providing them with information on their shipment including supplying routing information, tracking shipments and payments. In addition to coordinating with couriers to issuing shipping instructions to ensure deliveries arrive on time and to their correct location. The candidate should have an understanding of the basic accounting processes involving quotes and invoicing.

Job responsibilities:

• Receiving of POs from ordering personnel
• Preparation of quotes for customers
• Liaise with accounts for the preparation of invoices ensuring shipping costs are calculated accurately and passed onto customer.
• Following up of orders with suppliers
• Reporting on and follow up of back ordered items
• Shipping and consolidation of shipments
• Liaising with the shippers and customs brokers to have goods cleared
• Arranging transport to RBCO facility
• Costing of goods and entering of goods in system
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing purchase orders and shipping documents to ensure accuracy
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Preparing bills and invoices
• Managing distribution and shipment budgets
• Ensuring that the quality of all services provided meets the required standards
• Developing processes that make the supply chain more efficient and organized
• Coordinating and monitoring supply chain operations
• Ensuring premises, assets and communications are used effectively
• Utilizing logistics IT to optimize shipping and transport procedures
• Liaising with customers to settle accounts
• May be required to work outside of work times under extenuating circumstances e.g., Annual stock check

Education and Key skills Requirements:

• A diploma in logistics, supply chain or related field
• 3+ years of experience in shipping or logistics management is required.
• Proficiency in Microsoft office including Excel and Sage Peachtree
• Experienced in logistics software or inventory software would be an asset
• Effective communication skills
• Critical thinking and problem-solving abilities
• Excellent customer service and client relations skills
• Good organizational and time management skills
• Good collaboration and teamwork abilities
• Understanding of the supply chain, including common obstacles and effective solutions