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Fujitsu Caribbean

Service Desk Analyst (Hybrid Remote)

Fujitsu Caribbean

  • San Juan/Barataria
  • Not disclosed
  • Permanent full-time
  • Updated 15/06/2023
  • Human Resources
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Fujitsu Caribbean is seeking Service Desk Analysts in Trinidad. This is a permanent/ regular role, which provides remote work flexibility.

SERVICE DESK ANALYST (Hybrid Remote)


Your future is Fujitsu

At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers.

This is your world and your opportunity to shape it for the better.

 

About the role

The Service Desk Analyst will assist customers in eliminating possible interruption of service in their infrastructure. In so doing, you will provide monitoring response to alerts received from software tools into service/ helpdesk tools, ensuring that all incidents are recorded and resolved within customer Service Level Agreements (SLAs). This is a hybrid remote position which operates on a 24 x 7 shift rotation. 

 

Key responsibilities

  • Support Availability Management by ensuring all devices are monitored in line with contracts and SLAs.
  • Managing events and alerts by responding to these identified via monitoring tools and categorise in line with established processes and policies.
  • Managing calls from customers in support of service desk L1 functions.
  • Providing periodic reports as directed by Manager in support of analysis Event and Capacity Management functions.
  • Conducting technical assessments and providing consultation with customers and colleagues as required

 

Key qualifications and experience

  • Associate Degree in Computer Science or Information Technology
  • Minimum of 2 years in related experience in a progressive IT services environment
  • Technical competence in Azure Cloud Fundamentals or Service Management technologies 
  • Experience in using monitoring tool set
  • ITIL or Azure Fundamentals Certification will be considered an asset

 

Key attributes

  • Strong analytical skills with the ability to easily identify issues
  • Ability to work independently with a high level of attention to detail and quality
  • Excellent time management with strong planning and organization skills
  • Excellent interpersonal and communication skills
  • Expresses technical concepts precisely and professionally in both verbal communication and written reports with the effective use of various desktop productivity tools
  • An effective collaborator in engaging with clients, colleagues, senior management, vendors and other various stakeholders
  • Shows initiative and demonstrates commitment to self-development

 

Shape your world and achieve together


 

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences and backgrounds. We are committed to equality of opportunity for all. Visit our career page to learn more.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu. Send us your resume by 28 June 2023.

 

Ref: Service Desk Analyst
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Fujitsu Caribbean

Fujitsu Caribbean

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