Collection Agent

We are seeking Collections Agents to join our Team.

WHO WE ARE:

 At ContactPoint360, we believe in thinking differently when it comes to customer experience.  We’re a global BPO, offering innovative contact center solutions and have been in business for 12 years and counting!  We’re a certified GREAT PLACE TO WORK employer in Canada.  We lead with a focus on people first, and we know what it takes to recruit and hire the absolute best within our markets. 

Please check out our video on YouTube.  This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:  

https://youtu.be/AsPjX-5uyQQ

Responsibilities:

• Find and inform customers about unpaid accounts
• Receive and post-payment to customer's account
• Advice and follow-up with customers on unpaid accounts
• Initiate repossession proceedings or disconnect service
• Keep records and status of customer's account
• Resolve customer issues, complaints, and queries using a demonstrated proactive approach
• Provide clear options to residents, empathetically working together to find the best resolution for both them and the business

Qualifications:

• Previous experience in collections
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• A bonus would be to have experience working in the energy/utility business or common knowledge of how they operate
• Comfortable with negotiating
• Able to stay calm and lead a conversation
• Computer proficiency, able to comfortably navigate multiple systems (including telephony, online video meeting rooms, and a chat platform, used to ask for and receive internal support)
• 1-2 years hard/soft collections (call center) preferred