Customer Care Officer

Customer Care Officer

Applications are invited from suitably qualified persons to fill the post of:

CUSTOMER CARE OFFICER (St. Ann’s Bay Helpdesk)

ROLE AND FUNCTIONS OF JOB:

1      Respond to queries and complaints via email, telephone or any other customer service   application developed for optimizing customer service efficiency.

2      Represent the National Health Fund at Health Fairs and other promotional events held on week days, weekends and public holidays - upon request

3      Relieve Receptionist/Telephone Operator upon request

4      Handle customer inquiries relating to the processing of NHF Claims/transactions, Order processing, billing and payment inquiries, account modifications and other product/service information.

5      Process drug advance requests.

6      Facilitate overrides for pharmacy and beneficiary

7      Administer customer feedback tool

8      Perform data entry operations

9      Process application and change forms for JADEP and NHF members

10   Issue replacement membership cards for JADEP and NHF members.

11   Print and package for distribution membership cards for JADEP and NHF members.

12  Perform administrative duties to support the Card production and distribution process.

13 Provider customers with product and service information

14 Provide Customer Service resolutions in a timely manner.

15   Document all customer service interactions

16   Utilize several platforms simultaneously to respond to the diversifying request of customers.

SPECIFIC KNOWLEDGE REQUIRED:

• Excellent inter-personal skills
• Excellent oral and written communication skills
• Ability to establish and maintain harmonious working relationships
• Ability to plan, lead and manage multiple priority projects simultaneously.
• Ability to provide professional customer service based on strong principles and ethics.
• Computer Literacy
• Time management skills

QUALIFICATIONS & EXPERIENCE:

• BSc. Degree in Management Studies/Public Relations or similar field 
• Training in customer service/public relations
• At least 2 years’ experience in customer service or call centre environment.
• Any equivalent combination of qualifications and experience

Applicants are invited to submit their applications no later than Friday, June 16, 2023 to:

                              The Human Resource Department

                                    NATIONAL HEALTH FUND

                                    6^th Floor, The Towers 

                                    25 Dominica Drive

                                    Kingston 5

NB.  We appreciate all responses, but only short listed candidates will be contacted.