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Not Disclosed

Project Officer 2

Not Disclosed

  • Kingston and St. Andrew
  • Not disclosed
  • Fixed term contract
  • Updated 13/06/2023
  • Human Resources
Apply Now

This team delivers exceptional products and services to our clients through the branch network.

CONFIDENTIAL - PROJECT OFFICER 2

Contract Opportunity

Date of ad: June 12 2023

Date of expiry: June 17 2023

13 Locations: New Kingston; Half Way Tree; Liguanea; King Street; Manor Park; Portmore; May Pen; Mandeville; Sav; Fairview; Ocho Rios; Port Antonio

Duration of contract: 10 months

 

About Us:

This team delivers exceptional products and services to our clients through the branch network. They are client-facing professionals who take delivery to the next level! They build relationships with our clients by assessing their needs and helping them achieve their goals.

About the Role:
- The Project Officer 2 ensures the delivery of a high standard of service to customers and compliance to internal controls and procedures within the branch.
- Assists with the day-to-day leadership and authority with emphasis on delivery of a high standard of customer service, operating efficiency and productivity and with developing a customer-focused service team through coaching and effective service and sales referrals programmes.
About Success:
- Supports the achievement of the branch's service and referral goals by promoting the provision of excellent customer service at all times and provide coaching to direct reports in this area.
- Communicates service strategies to the Customer Service team, providing ongoing coaching and support to assist the team in recognising sales referrals and recognising diversion opportunities and ensures continuous improvement in quality referrals.
- Assists with monitoring the service levels and customer flow in the branch and takes action as required ensuring that  customer service level standards are maintained.
- Review, sign / authorise all entries / documents in accordance with procedural standards / requirements.
- Coaches the Customer Service team to assess and resolve customer issues in line with the customer feedback management process.    
About You:
- Experience in the financial services industry with a minimum of 2 years' in a supervisory role.
- General branch banking experience in customer service and operations activities.
- High level of intellect and demonstrated excellence in providing a high level of customer service.
- Knowledge of products, pricing, services and channel functionality, sufficient to assist in conducting product knowledge meetings with the customer service team and to promote/sell retail products and services as opportunities arise.
- Good negotiation, communication and presentation skills both written and oral.
What do we offer?
- An opportunity to collaborate with like-minded professionals committed to excellence.
- Great experiences and the opportunity to increase your skills, knowledge and abilities.
- Interesting work in a dynamic environment.

Ref: 2023/02R1
Apply Now

Not Disclosed

Not Disclosed