We are currently seeking cosmetic specialists to start ending of September at our newest location in Kingston! Flexible hours, increased competitive salary. APPLY NOW!

Job Summary:

The Concierge is a patient's main point of contact within 24-48 hours of contracting for our services. A Concierge serves as a liaison between the patient and other departments (i.e. Sales, Labs & Clearances, Scheduling) that service the patient from pre-operations to and post-operations.

Duties & Responsibilities:

• Manages large amounts of inbound and outbound calls in a timely manner
• Interviews, obtains and verifies patient information via phone
• Transfers customers to the correct department to ensure continuation of service based on patient needs
• Provides patients with information in preparation for their surgery
• Provides recommendations for hotel and recovery home options
• Makes appropriate modifications to their purchased services when requested
• Processes customer payments
• Generates invoices and conducts financial transactions ensuring they are on track and on time
• Serves as ambassador to patients & resolves any issues as they arise
• Performs clerical and administrative functions such as customer service and record keeping

Required Skills/Abilities:

• Outstanding customer service skills
• Strong time management and organizational skills
• Ability to work with a high sense of urgency
• Ability to efficiently multi-task and prioritize work

Education and Experience:

• 4 CXC to include English and a science subject
• Exception: 3 CXC minimum with previous BPO experience.
• Social Media Savvy
• Minimum 1 year of customer service experience
• Basic knowledge of medical terminology preferred
• Plastic surgery knowledge preferred
• HIPPA & OSHA Compliance Certification preferred

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston and surrounding areas.

Joining the itel family, you will experience ....

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary
• Health and Life Insurance
• Lunch benefits
• Free transportation
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere