Customer Service Representative (WFH)

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On BEHALF of OUR CLIENT, Build A Sign, we solicit candidates to apply for the following role Customer Service Representative.

The Customer Service Representative answers phone calls for all company websites. This role will work to build a knowledge base about company websites, phone queues, promotions, and services being offered. This person should meet performance goals and be customer-focused.
 
What does a CSR do?

• Ensure all customers have an outstanding experience;
• Efficiently navigate company tools and websites;
• Master information contained in our website, including production materials and processes, use of customization, and admin. tools, status, and delivery of products, placing admin. orders, etc;
• Troubleshoot and resolve customer issues;
• Take notes and maintain records for all customer interactions;
• Actively provide feedback to the organization about inefficiencies and trends identified;
• Perform additional duties as required.

 
A CSR should demonstrate the following:

• Customer service orientation– be warm, personable, courteous, and solution-focused;
• Excellent attendance– we need you here to provide an outstanding experience for our customers;
• Organization and strong attention to detail;
• Excellent problem-solving skills;
• Success in a fast-paced environment and ability to multi-task;
• Internet and computer savvy;
• Ability to work well in a team;
• Hustle and urgency without sacrificing customer service– your goal is to deliver one contact resolution to customers;
• Highly motivated and actively takes interest in self-development;
• Ability to effectively communicate across all departments about customer needs, product availability, process, purchase orders, etc.

 
What does a CSR need?

• Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
• 1 – 2 years of customer service experience, preferably in a call center;
• Basic internet troubleshooting skills;
• Must be Internet and computer savvy;
• Proven ability to multi-task in a fast-paced environment;
• Strong written and oral communication skills;
• Demonstrated professionalism and customer-focused mindset;
• Flexible able to work any shift which spans 6 days per week between 7 am to 7 pm.

 
Though we appreciate all candidates, only those shortlisted candidates will be contacted.