OPERATIONS MANAGER

OPERATIONS MANAGER

OPERATIONS MANAGER

JOB TITLE: Operations Manager

JOB SUMMARY:

The Operations Manager oversees the operational activities of the Company, handling the company's entire production process inclusive of scheduling courier routes and duties, the handling of alterations and crisis management. The Operations Manager is tasked with effectively and efficiently strategising process improvements to ensure that tasks are completed according to the needs of the business, He/She plays an important role in the human resources management of all employees under his/her purview as well as a liaison between the production team and the Managing Director.

KEY RESPONSIBILITIES:

• Works closely with the Managing Director in overseeing the daily business operations.
• Assist in overseeing the Production team to monitor and improve performance.
• Track and monitor sales orders and supplier relations.
• Provide weekly reports with regards to the Production team progress and work schedule.
• Assist in placing orders for raw materials, and receiving finished goods.
• Assist with quality checks and procedure audits.
• Take appropriate measures to ensure all products are completed to production, quality and specification.
• Keep the Production team supervisor informed of critical issues which affect the production schedule.
• Liaise with Contractors regarding work orders and schedules.
• Ensure the good repair to any and all equipment within the Production Department.
• Assist and support the development and implementation of HR initiatives and systems within Production Department
• Provide advice and counseling on company policies and procedures
• Aid in the recruitment process.
• Create and implement effective onboarding and induction plans and programmes for Production team
• Develop training and development programmes for Production team
• Assist in performance management processes (KPI and PIP) inclusive of appraisal system
• Effectively aid in the implementation of disciplinary and grievance issues
• Maintain employee and company confidentiality
• Champion the Company’s reward and recognition programme
• Mentor and Coach staff where necessary
• Performs any other duties which are incidental or consequential to the above, as may be assigned by the Managing Director.

REQUIREMENTS:

Academic Qualifications:

• Bachelors Degree in Project Management, Business Management or related qualification.

Skills:

• Adept in management skills
• Experienced in the manufacturing and production industry
• Possess sound judgment
• Ability to work successfully within a fast paced environment
• Deadline and targets driven

• Passionate about fashion
• Attention to detail and keen observation skills
• Research oriented and data driven.
• Proficient in analytics and reporting.
• Excellent communication skills, both orally and written.
• Positive attitude, values and work ethic, with a pleasant disposition.
• Ability to effectively manage competing priorities, with strong time management and multitasking skills.
• Proficiency in the use of computers and applications especially Microsoft Office suite and Trello.

Experience:

• Must have 3-5 years experience managing within the manufacturing or production industry

Additional Requirements:

• Be willing and able to work outside of standard work hours, including weekends.

LOCATION: 

Country-wide