1st Line Desktop Support Analyst - Bilingual (English/Spanish) will support our client technical questions and issues on a rotational schedule.
As the Desktop Support Analyst - Bilingual (English/Spanish), you will report to the Service Desk Team Leader working as part of our client’s team to provide on-site support. ESP is looking for candidates who are passionate about technology and increasing their existing knowledge, and who can work off their own initiative whilst delivering exceptional customer service. Apply today!
What About the Role:
To log all customer incidents and tickets accurately, and provide fault diagnosis and call vetting, to successfully resolve as many issues on a first-time fix basis. Pro-actively monitor, review, and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual services levels. Provide the highest level of customer service always to all customers and users.
What You’ll Do:
What You’ll Need:
ESP offers an attractive base salary plus shift allowance.
This is a fantastic opportunity to up-skill your technical knowledge and customer service skills within a global company. Apply now! https://adr.to/zsz7s