Business Services Officer

Business Services Officer

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We are currently looking for a Business Services Officer on a full time permanent basis. The position sits within the Global Business Services department in our Trinidad & Tobago (Port-of-Spain) office. We can offer flexible working arrangements if required.

The Job

Reporting to the Regional Head of Business Services and Compliance - EEMA on a day to day basis, you will be involved in the following:

• Administrative Support covering GBS budget preparation, monitoring and forecasting, banking matters, petty cash processing and other relevant support services;
• Procurement administration including supporting tenders, purchase orders and all other procurement related administrative activities;
• HR & Payroll administrative support covering new starters and leavers, and other HR related administrative processes;
• IT administrative support covering escalation processes support, asset management, new starters and leavers support, and liaison with IT service partners in addition to other IT related administrative activities;
• Travel and Conferencing Support including liaison with users and local travel agencies to prepare and administer travel arrangements for local team and VIP visitors;
• General Administrative Duties covering support of GBS, Finance and local team including events support and organization;
• Support the Business Services and Compliance Manager in meeting the legal compliance obligation of the office.

The person

• Focuses on discovering and meeting the customer’s needs; specifically corrects problems; for example, ensuring that customer’s issues are corrected promptly and efficiently.
• Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically actively listens; for example repeating what was heard to check understanding, particularly in difficult conversations.
• Manages, tracks and attends to multiple pieces of information bringing order and clarity. Ensures that procedures are followed.
• Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, acts flexibly in the moment, for example altering his/her behavior to fit the situation or get the job done. Is able to refocus to new priorities quickly.
• Maintains control of emotions, even under difficult situations, in order to continue to perform effectively. Specifically, demonstrates resilience, for example dealing well with on-going business stress.
• Diploma or degree level education on business or related field like Administration, Legal.
• 3 years' experience in business support services.

Our benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the power to do so. Our core benefits include medical cover, life assurance and long term disability cover. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.