MIS Coordinator

To be responsible for the efficient management of the IT department and ensure adequate IT end-user support is provided to all internal and external clients.

DUTIES AND RESPONSIBILITIES:

• Ensure systems are in place to ensure the timely and accurate delivery of all IT services.

• Provide problem resolution metrics to the management team.

• Ensure that all IT related hardware and equipment are operational at all times.

• Ensure a disaster recovery plan for hardware and software is developed and maintained. 

• Manage the required IT component of existing or requested business solutions. 

• Assign staff duties as is necessary and monitor performance.

• Ensure that the organisation’s web services are maintained as is necessary.

• Provide reports to support the management team.

• Monitor the daily operations of the department.

• Ensure all internal IT support needs for internally developed software applications, servers, personal computers, internal network and external data communication are met in a professional and timely manner.

• Develop necessary end-user training programmes, including user documentation. 

• Maintenance of databases.

• Provide network and server administration, including performing backups.

• Provide hardware and networking support for the ENCOM and CDAP systems.

• Provide support for site installations, hardware and network maintenance for the Pharmacy Management system used at major public health institutions.

• Work directly with vendors on all externally developed IT systems for C40.

• Perform any other related duties as necessary.

Qualifications and Experience:

Minimum Requirements:

• Bachelor of Science Degree in Computer Science or Information Systems.

• A minimum of five (5) years experience in a similar position.

• Any equivalent combination of qualifications and experience.

Special Skills and Knowledge:

• Working knowledge of current IT management best practices.

• Knowledge of SQL, and reporting tools such as Crystal Reports and Power BI.

• Knowledge of DBMS systems SQL Server, My SQL, Progress.

• Basic knowledge of pharmaceuticals and public healthcare systems will be an asset.

• Project Management experience would be an asset.

• Ability to establish and maintain effective working relationships with other employees and the public. 

• Ability to work efficiently with a team or individually, as is necessary.

• Good supervisory skills.

Performance Standards:

• Standards set in relation to the Department’s business plan, strategic objectives and budgets.

• NIPDEC’s policies and procedures.

• Established professional standards, industry best practice and statutory requirements.