Customer Service (Voice)- Kingston-(Permanent) (Onsite) (USD150 Sign-on bonus)

Are you a Coffee Enthusiast?? If your answer is yes, get ready for an Epic Experience! Concentrix is seeking an experienced Coffee Specialist to provide quality customer with the Ultimate Coffee Experience. Apply today!!!!!!

         Be a part of the winning team!! Get hired today!!

                       (USD150 Sign-on Bonus)

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand..

Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

Job Requirements:

• Managing high call and chat volume
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Minimum 6 month 1-year experience in the BPO industry 
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 40 wpm with 90% accuracy

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended) 
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs