WALK-IN INTERVIEWS FOR CUSTOMER SERVICE POSITIONS - EVERY WEDNESDAY MANDEVILLE SITE - 18C - 18D, WARD AVENUE FROM 9AM -12PM

Customer Service Associate in this role get to: 

 Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged and understanding a customer's challenge with the products and services and try to retain them as a customer.

Our most successful candidates will have:

• A minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly. (Weekends and Public Holidays)
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Solve problems systematically, using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Prior customer service experience preferred.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.