Payment Facilitator/ Customer Service Ambassador

An ABC Home Center Payment Facilitator / Customer Service Ambassador is responsible for greeting customers upon entry, providing quality service to all along with other duties.

An ABC Home Center Payment Facilitator / Customer Service Ambassador is responsible for:

• Greeting customers upon entry and aid when necessary.
• Developing an overall knowledge of product locations throughout the store.
• Handling all customer queries and concerns.
• Generating new and recurring sales by providing product/technical information in a timely manner.
• Determining customer requirements/expectations to recommend specific products.
• Increasing sales by means of cross-selling, up-selling, and add-on sales.
• Always presenting a professional image.
• Providing exceptional customer experience with fair, friendly, and courteous service.
• POS, cash registers and other electronics.
• Balancing cash register/generating reports for linx sales daily.
• Accepting payments, ensuring all prices/quantities are accurate and processing refunds and exchanges.
• Adhering to the Company’s policies and procedures.
• Maintain a clean and tidy workspace.
• Stay up to date on merchandise promotions, advertisements, and product information.
• Performing other duties as assigned by Management.

General Qualifications

• Minimum of high school diploma or equivalent (a minimum of Grades 1 or 2 in English and Mathematics is mandatory).
• Bachelor’s degree is a plus! (Preferably in the field of Mathematics, Actuarial Sciences, or any other related field)
• Previous experience in a customer service role will be an asset.
• Excellent interpersonal and organizational skills.
• Highly self-motivated
• High level of energy with strong customer service skills.
• Must be a team player in a fast-paced environment to provide excellent service.
• Great attention to detail.
• Customer complaints/queries must be resolved in a timely manner.
• Knowledgeable about various social media platforms and ability to keep up to date with the latest social media trends (Instagram, Facebook, Tik Tok, etc.) is preferred.
• Valid Police Certificate of Character.