Assistant General Manager

Interested Jamaicans are to remit a copy of their application to the Ministry of Tourism at workpermit@mot.gov.jm or to the Director of Tourism Relations, 64 Knutsford Boulevard, Kingston 5

Assistant General Manager

Requirements

• University degree in Hotel Management or related discipline/Bachelor of Business Administration.
• Management skills (planning, organization, direction, and control).
• Advanced Excel Skills ( Advanced Formulas,  Data, Tables and Formatting).
• Knowledgeable in AAA and LHW Standards
• Knowledgeable in Navision Process. 
• Second language (Spanish) is mandatory
• Third language is an asset.
• Knowledgeable in Earth Check Cerification and process.
• Knowledgeable in Hygiene, Health and Safety procedures.
• 3 years in hotels of the same category and size

ROLES AND RESPONSIBILITIES

• Assist the General Manager in his day to day operations.
• Advice and assist with the interpretation and consistent application of the The Excellence Collection Standard Operational Procedures.
• Assigns duties to Head of Department´s and monitor the performance.
• Monitor the Guest feedback on Trip advisor, Google +, Tour Operators, and I-Check´s surveys.
• Monitor the development of the SASH Program (Hygiene).
• Monitor and develop Strategies regarding the information of ReviewPro.
• Participates actively in the different programs established in the hotel
• Assists General Manager during Morning meetings or conducts the morning/evening HOD meetings (daily and weekly) in the absence of General Manager.
• Adheres to all company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, Standar Operation Procedure’s, policies, procedures and service standards.
• Ensures the objectives and goals of The Excellence Collection work together to achieve brand positioning and success.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Monitor maintenance progress and Furniture, Furnishings, and Equipment conditions and provide status report to General Manager.
• Audits stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas according to the AAA Standard.
• Be a role model within the hotel and exhibit and practice professional leadership skills.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or Management.
• Ensures that there is delivery of our environmental commitments, overseeing the health, safety and security of our leaders and colleague
• Maintain continuous contact with general management and overseas corporate office to inform about issues related to operation within each division.
• Fulfill all the quality standards in service or appropriate to the department.
• Achieve the requirements, functions, and responsibilities of the position
• Achieve the functions and responsibilities of his position in relation to the environmental and Social sustainability program.
• Participates in meetings of operations and others in which the department are involved.
• Perform activities that are entrusted by his immediate director and corporate figure, in accordance with the applicable legal and administrative legislation.

 Only Shortlisted candidates will be contacted