Customer Service Associate| Sales Representatives - Kingston

Yeetiq has EXCITING positions for Customer Service Associates and TOP NOTCH Sales Representatives with EXCELLENT commission and base pay!

Yeetiq Jamaica Limited belongs to Yeetiq Global, an international family owned company with presence in 5 countries across the world. This Florida based company is new to Jamaica and primed for growth and opportunity for agents to ascend the ranks to management.

We are now seeking experienced Customer Service Associates and top notch Sales Representatives to utilize their skills which will result in an excellent take home package.

Customer Service Associates
Customer Service team members are responsible for solving customer queries and educating customers on products and services. Ensure the highest level of service is provided to our clients giving exceptional customer service and resolving customer issues/queries in efforts to meet and exceed client expectations.

Responsibilities Include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Managing high call volume.

• Identifying and assessing customers’ needs to achieve satisfaction.

• Building sustainable relationships and trust with customer accounts through open and interactive communication.

• Providing accurate, valid and complete information by using the right methods/tools.

• Handling customer complaints, providing appropriate solutions and alternatives.

• Following-up to ensure resolution.

• Keeping records of customer interactions.

• Following communication procedures, guidelines and policies.

Sales Representative

As a dynamic Sales Agent you will be the principal point of contact between our client’s business and their customers. Your duties will range from ensuring customers have the right products and services while maintaining good customer relations to pursuing new sales opportunities.

 Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs

• Communicate via in/outbound calls and sales inquiries in a timely, efficient and professional manner

• Maintain expert-level knowledge on the features and business applications of the client’s product line

• Close sales in a very competitive and commission friendly environment.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language and a numerical  subject or Customer service related HEART Level-II Certificate.

• City and Guilds Mathematics and English are accepted.

• Minimum 1-year experience in the BPO industry 

• Excellent verbal and written communication skills

• Good customer focus and adaptability to different personality types

• Great problem-solving skills

• Great listening and conversational skills

• Attention to detail

• MUST have 100% schedule flexibility

• Valid Government ID, NIS, T.R.N

• Ability to type a minimum of 30 wpm with 90% accuracy

• Ability to work a flexible shift

Employees enjoy the following benefits: 

• Competitive hourly rate

• Lucrative incentive /commision plans

• Potential to triple your base with our impressive commission structure

• Annual merit pay increases

• Excellent opportunities for advancement

• Contests prizes & giveaways

MUST BE ABLE TO OPEN AN ACCOUNT WITH SAGICOR BANK