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The role requires the incumbent, under the direction of the Store Manager, to be responsible for the day-to-day management of the retail store operations.
JOB RESPONSIBILITIES
Under the direction of the Store Manager oversees the operations of the retail store, opening/closing/rosters/changing shifts.
Supervises retail staff, among which includes persons on the shop floor and inventory.
Implements and executes the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
Supervises and executes the inventory process including receiving, stocking, pricing, returning and transferring of merchandise.
Participates in Store’s quarterly stock counts, investigating and analyzing variances and ensuring areas of improvement are addressed successfully.
Upkeeps inventory management standards including proper housekeeping of all inventory and inventory related areas. Ensures products are clean and ready to be displayed.
Performs and supervises replenishment and merchandising according to planograms, ensuring the implementation, sets, resets and revisions.
Maintains health and safety measures and store’s cleanliness.
Ensures pricing is correct and price tags are always accurate and visible to customers.
Works on store displays and executes all store specific promotional and marketing programs as directed.
Under direction of Store Manager works with the store team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets.
Greets customers and offer assistance with products and services.
Resolves customer complaints and helps respond to customers’ special needs.
Monitors and analyzes the customer service provided by staff and offer feedback, coaching and training.
Identifies opportunities for improvement and recommends and implements these changes for operational and customer service improvement.
Education/Training/Experience:
Must have at least Two (2) years’ in a Supervisory or Managerial Role in a Retail environment.
At least one (1) year experience using inventory management systems.
Undergraduate Degree or professional certification in Business Management or a related field of study.
Intermediate level in Microsoft Word, Excel and Power Point.
We accept MS Word, PDF and Rich Text Format. Maximum file size 2MB
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Store Supervisor-Maraval (Superpharm)
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