Sales Supervisor

Loans Sales Agents - We are looking excellent candidates to join a growing successful team, with excellent communication skills, the ability to explain and sell the company's products and services, and meet or exceed all quotas.

NICE Global is a fun, dynamic and innovative company driven by performance. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible. 

Sales Supervisor

JOB SUMMARY:  The Sales Supervisor will participate in performance development and other supportive and administrative duties.

  Major Responsibilities

• Listen to calls daily and provide coaching and feedback at least twice per week
• Handle escalated calls where needed
• Drive team to be consistent with meeting daily conversion targets
• Motivate team to meet and maintain attendance KPI of 95%.
• Assist in ensuring that Quality KPI of 90% is being met and maintained by each agent
• Ensure all written correspondence complies with company’s policies in terms of verbiage and frequency of contact.
• Liaise with QA and Training departments to schedule re-training and up-training sessions where necessary.
• Foster and maintain cohesiveness with their assigned agents daily in maintaining teams’ accuracy and efficiency.
• Implement various strategies on how to improve teams’ performance.
• Implement different ways to overcome objections and improve teams’ sales skills
• Analyze and present data, speaking confidently on trends, gaps, missed opportunities
• Actively walk around office and monitor staff at work
• Must be able to work and function in a fast-paced, high stress environment with stringent monthly deadlines and quotas
• Communicate Daily Agenda & E.O.D reports to Senior Sup, detailing plan of action for team’s shortfalls
• Reference conversion and retraining policies when having accountability sessions with agents from a performance standpoint.
• Create performance report for EOM review by HOD
• Any other duty assigned

  KEY COMPETENCIES  

• Must be able to manage employees ethically and fairly while still being firm when enforcing company rules
• Strong time management and multitasking skills
• Demonstrated leadership skills
• PC skills (Word/Excel)
• Proven ability to motivate team while driving performance
• Strong interpersonal skills at both agent and management levels
• Excellent Written and verbal communication skills
• Adaptable and able to move with change while maintaining a positive attitude
• Exemplary coaching/motivational skills at both an individual and team level
• Business focus which demonstrates an understanding of the company’s vision, mission and culture
• Establishes and maintains positive client relations
• Attention to detail / Quality focused
• Strong negotiation and persuasion skills
• Strong problem solving and decision making skills.
• Must have good critical thinking and organizational skills
• Understands and demonstrates following the chain of command