Service Delivery Installation Technician

About the role:

Service Delivery Installation Technician

The Service Delivery Technician is responsible for the high-quality delivery of In-Home installation and service of the clients Optical GPON services to include IPTV, Telephony & Broadband products within our Telecommunication Division within Trinidad and Tobago. 

To ensure success as an Installation Technician, you will be expected to have a can-do attitude, be able to climb ladders, have exceptional communication skills and a passion for customer service. Ultimately, a top-class Installation Technician provides expert installation services, repairs, removals and provides the highest class of customer experience.

Duties and Responsibilities:

• Installation of home and entertainment products to a high standard.
• Ensure that installation/termination and fault repairs are responded to in a timely manner
• Liaise with Dispatch and Back Office personnel on the completion of jobs and fill in all necessary field data forms.
• Ensure Customer oath book is filled in and signed by Customer on completion of jobs   
• Deliver a first-class customer experience.
• Positively promote the client’s brand.
• Liaise with the team manager to ensure that on-site health and safety requirements or quality issues are communicated in a timely manner.
• Adhere to all EHS company policy safety measures, working at heights SOP etc.
• Communicate with Team Manager on all job-related issues, delays, complexed Installations etc.  
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
• Provide customers with verbal operating instructions for their new equipment.
• Use field apps to report back on activity and works completed. 
• Driving of Company assigned Vehicle
• Load and restock van with supplies from the warehouse

Knowledge, Skills and Abilities:

• Ability to effectively handle multiple priorities, organize workload, and meet tight deadlines
• 1-2 years’ experience in installations or in a similar field  
• Minimum 5 CXC/GCE O ‘levels with priority given to Mathematics & English
• Certification or Diploma in Electrical and Fibre Optic Installation
• Ability to work shifts and weekends
• Previous experience of delivering In-Premises services to homes or businesses desirable but not essential. (CCTV, Electrician, Alarms, Data/Telephone etc.)
• Comfortable working at heights. Climbing and pole experience desirable but not essential. Basic climbing/working at heights experience would be preferred.
• Be determined and committed to delivering high quality standards
• Possess exceptional customer focus with a positive, can-do attitude. Must be customer service driven and willing the go the extra mile to ensure customer satisfaction.
• Strong Communication skills possessing good literacy and I.T skills
• Excellent personal grooming and presentation
• Full, clean driving license
• Possess excellent time keeping and time management skills
• Flexibility to travel, work shifts in line with business requirements

Interested Candidates Please Forward Your Resume 

Ref: Service Delivery Technician