Part Time Mobile Member Service Officer

The successful candidates will be expected to contribute to the achievement of sales, service and other operational banking targets.

ABOUT THE OPPORTUNITY

We are seeking to recruit a suitably qualified and experienced individual to fill the position of Part Time Mobile Member Service Officer with our JN Bank – Eastern and Western Branches. The successful candidates will be expected to contribute to the achievement of sales, service and other operational banking targets.

Regions:  Kingston & St. Andrew; St. Thomas; Manchester; Clarendon; St. Catherine

Job Category: Clerical

Contract Type: Fixed Term (2 Years)

KEY RESPONSIBILITIES

• Provide quality customer service and portray a positive image to members of the bank, through the speedy and accurate processing of their transactions as per prescribed limits established by the bank and the provision of up-to-date information
• Identify and refer sales and diversion opportunities
• Support our culture of “We will help you find a way” by consistently utilising the JN Preferred Way of Selling and carrying out the behaviors identified in our member charter and the various member services guidelines, procedures and training
• Investigate transactions as required
• Prepare Threshold reports in respect of withdrawals (and other transactions) in excess predetermined limit
• Prepare Suspicious Transactions Report for submission to the Compliance Unit as required
• Control and manage assigned cash by following the bank’s established security procedures and ensuring that assigned cash till is balanced daily and any differences located/reported within established deadlines
• Adhere to all policies, legal and regulatory controls and procedures

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Business Administration, Mathematics or other relevant fields
• A minimum of one (1) year experience within a financial institution

PERSONAL ATTRIBUTES

• Customer service oriented
• Highly flexible and organised
• Excellent communication skills
• Knowledge of the Group’s operations and core business systems
• Ability to thrive in a dynamic team environment
• High level of proficiency in use of computer systems, particularly MS Office suite: Outlook, Word & Excel
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude

 CLOSING DATE FOR APPLICATIONS: Friday May 6, 2022