Customer Service Associate

Customer Service Associate

Customer Service Associate, Trinidad and Tobago 

• Are you interested to develop your career through training and support opportunities?
• Are you seeking for a role utilizing your multilingual and customer service skills?
• Are you looking for your first or next step into a technology support career and interested in a variety of technologies?

We are ESP Global Services and we’ve been providing IT support and infrastructure solutions for 30 years and are expanding our team in Trinidad to support many of our global clients in and out of the aviation sector. We are currently recruiting for Customer Service Associate and looking for individuals who are passionate to develop their career.

Our recruitment team are on hand to talk you through the opportunity, our culture and how we can assist you in your career development. Connect with us today!

About the role
As an IT 1st line support analyst. You will be the first point of experience for our customers. You will receive, scope, and accurately log customer incidents, identifying correct priority and service levels. You will capture a detailed description of the issue and provide fault diagnosis and call vetting, resolving as many issues as possible on a first-time / first line fix basis.
Typical work includes the processing of inbound phone calls and emails, logging tickets into our service management tool (ServiceNow), utilising your knowledge to fix issues across laptop and desktop environments, the provision of O365 support, password resets, Active Directory administration and many more…

Skills / Competencies / Experience Required

• Minimum 12 months' experience required in a customer facing / customer service role
• Must be able to speak/write Spanish
• Conversational Portuguese (optional)
• Excellent use of MS Office products
• Sound working knowledge of IT systems (A+ will be a benefit)
• Detailed knowledge of call management systems
• Self-motivated with a willingness to learn and adapt to any new change or situation
• Detailed and methodical approach to problem solving.
• Able to quickly digest data, analyse issues, devise and execute action plans as appropriate
• Very good oral and written communication skills
• Process driven with the ability to be innovative 

Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience, through a vast array of technical and language training opportunities.

We are approachable, respectful, collaborative, and honest!

We offer a competitive starting salary of TTD 6,500 per month plus a shift allowance where applicable. We offer annual pay reviews by industry comparisons and performance as well as annual leave, and ongoing language training!
  
If this role sounds like the position for you, don’t delay- complete your application today. We’ll be organizing interviews quickly, so don’t miss this incredible opportunity to join our growing community!