Hilton Reservations Sales Specialist

We are looking for persons to join our itel Family at our Kingston location as Hilton Reservations Specialists!

DESCRIPTION

Responsible for selling Hilton Hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication and world class customer service.

The Hilton Reservations Specialist will be responsible for selling Hilton Hotels Worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.

HOURS
This is a onsite, full-time, long-term position.

Must be flexible for scheduling to include days, nights, holidays, and weekends

This position is most easily accessible for candidates in Kingston and surrounding areas.

REQUIREMENTS

• Education: High school/BS/Bachelor's Degree. Minimum 5 CSEC passes including grade 1 or 2 in English A.
• Minimum 1+ years' work experience in a customer oriented and/or sales role and 6 months experience in the hospitality industry or in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross sell.
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English.
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues.
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

We offer the following to ensure an enjoyable work experience

Paid Training - Training will extend 6 weeks.

Excellent training and supervisory support - to help you feel comfortable servicing our customers.

Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in an entry level position

Competitive Salary

Health and Life Insurance

Lunch benefits

Free transportation

Free Wi-Fi

Beautiful location, cafeteria onsite, Chill room, friendly staff

A fun environment! We respect our employees and strive to make our environment exciting and fun!