INFORMATION SYSTEMS MANAGER

INFORMATION SYSTEMS MANAGER

Position Title:                           INFORMATION SYSTEMS MANAGER

Department:                               

Unit:                                          INFORMATION SYSTEMS

Reports Directly To:                 REGISTRAR & CHIEF MARSHAL

Reports Indirectly To:             PRESIDENT

Directly Supervises:                Systems Administrator, Network Administrator, Information Systems Support Technicians, Multimedia Officer and Information Systems Analyst

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Position Objective:                                                                                                                                        

Oversee and guide the design, acquisition, implementation, maintenance, and enhancement of information systems to support, facilitate and drive the achievement of the organization’s goals and objectives.

Key Responsibilities and Duties:

Leadership and Management

• Develop and execute the ICT strategic plan, annual business plan, and budget that support the organization, monitor expenditures against the budget.
• Develop, implement, and review policies for the management of ICT, including security and sustainability, service standards, maintenance and information and records management.
• Contribute to the development, implementation, review and refinement of other policies, procedures, and systems to support and improve the operational efficiency and effectiveness of the CCJ.
• Oversee the work of supervised staff and provide guidance, supervision and coaching as necessary to achieve desired results.
• Ensure the development and training of Staff, through planning, cross-training, and evaluation of the transfer of learning and training outcomes.
• Conduct accurate and timely performance reviews.
• Solicit feedback including performance reviews from departments and units within the Court to determine any needs or challenges that information systems could solve.
  • Conduct at least monthly group and individual meetings with staff supervised to promote open communication, including timely sharing of relevant information for the efficient operation of the Department. 

ICT

• Implement integrated solutions and information systems architecture that meet current needs and can adapt to future business needs, including process redesign.
• Plan and manage all aspects of management of the life cycle of information systems and resources.
• Develop the ICT capability of the organization’s human resources.
• Manage ICT projects to successful completion including supervision of ICT consultants, contractors, and service providers to ensure delivery and warranties of stated system requirements, specifications, costs, and timelines.
• Coordinate and participate in the design, procurement, installation, upgrading, operation, control, and maintenance of ICT infrastructure components.
• Develop, update, and implement ICT business continuity, security and disaster recovery plans.
• Participate in trouble-shooting system problems; liaise with user departments accordingly to reduce down time and response times.
• Seek opportunities, new methods and trends in ICT capabilities and products to support organizational growth and development.
• Keep abreast of new and emerging hardware and software technologies and products and assess their relevance and potential value to the organization; Liaise with Vendors as required to obtain value for money.
• Provide reports to senior management on the progress and status of ICT plans.
• Provide guidance/advice to the Executive and Managers on the benefits, costs and issues related to information systems for more informed decision-making. 

Other

• Assist with the planning and co-ordination of conferences, projects and events as directed
• Serve on committees as required.
• Perform any other related duties as assigned from time to time.

Required Knowledge, Skills and Abilities:

• Excellent analytical, problem solving and decision-making skills
  • Excellent negotiating skills and experience with building a solid network of vendors.
  • Excellent interpersonal, communications (oral and written) and presentation skills.
  • Excellent customer services skills.
  • Proven knowledge of systems analysis, design, database management, web-based development, security, networking and telecommunications.
  • Demonstrated knowledge of ICT infrastructure design and ICT solution architecture.
  • Demonstrated knowledge of Information Systems Strategic Planning.
  • Demonstrated knowledge of project management.
  • Strong planning and organizing skills.
  • Sound leadership skills.
  • Sound judgement.
  • Working knowledge of Visioning and Strategic Planning.
  • Proficiency in relevant software programs.
  • Familiarity with operating systems, programming languages and system controls.
  • Familiarity with general financial terminology.
  • Ability to effectively implement and administer strategic and business plans.
  • Ability to work well in a team, and demonstrate the highest level of professional integrity, respect and diplomacy for colleagues and others.
  • Ability to efficiently manage time, multi-task and function effectively in a fast paced and demanding environment.
  • Ability to work well in a multi-cultural, multi-religious, multi-ethnic environment with sensitivity and respect for diversity.
  • Ability to maintain confidentiality at all times. 

Internal Relations:

Liaises with:

• All Computer Users
• Executive and Department Managers 

External Relations:

Liaises with:

• IT Consultants/Contractors and Service Providers
• Computer Software/Hardware/Equipment Vendors and Manufacturers

Minimum Education and Experience

• A Master’s Degree in Management Information Systems or any other systems related degree
• Supervisory/Leadership Management (SHRM) certification
• Eight (8) years working experience in the field of ICT, including five (5) years at a managerial level. 

SALARY BAND: 8

BASE SALARY:US$4,414.39 (Free of Taxes)