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Training and Quality Manager - Contact Center Operations

Contax 360 BPO Solutions

The Training and Quality Manager will be responsible for managing quality reports, improvement plans and the coordination of all training programs. This includes the management of the Trainers and Quality Analysts.

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Quality Assurance Analyst

Contax 360 BPO Solutions

The QA is expected to utilize tools and resources available in order to maintain the quality and customer satisfaction goals established by the Client.

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