Issuing Programmes Associate – Credit Cards (Contract)

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join Cards & Payments team in the capacity of:

Issuing Programmes Associate – Credit Cards (Contract)

(Grade 2)

Provide assistance with BAU activities associated with credit card initiatives and campaigns.

Review and execute verification and validation of data extracts/reports received from Business Intelligence, Business Re-engineering & Operations Efficiency, IT support units and end-user testing of product enhancements as needed.

Provide support with client service requests and issues received from Branch, Call Centres, Card Ops, AMU and centralized mail boxes.

Location: Kingston

As an Issuing Programmes Associate – Credit Cards, you will:

• Assist with finalizing data and performing actions required for executing limit increase, product upgrades and other usage & loyalty promotions
• Assist with routine review and updates card features and procedures for portfolio stimulation initiatives e.g. direct mail, limit increase, product upgrades and other usage & loyalty promotions.
• Assist with routine review and documenting of changes required to card products’ profiles to improve operating efficiency of the card portfolio.
• Prepare data file requirements and document processes to be executed for various initiatives &/or campaigns through initiation, launch, execution and monitoring to drive credit card spend, activation and support acquisition of new cards.
• Generate product level reports to facilitate segment reviews when requested.
• Processing of acceptance offers and supporting documents from our various alternate non-branch channels in a timely basis.
• Timely escalation of any challenges being encountered in achieving stated timelines.
• Assist with the testing of new products and enhancements requiring system change (systems may be internal or external to Sagicor)
• Perform any other job-related duties assigned from time to time.

What do you need?

• Associate’s Degree in Business Management or related degrees from a recognized tertiary institution.

• Two (2) years’ experience of which one (1) year must be at a financial institution preferably in the cards area. Experience in card systems management would be an advantage.
  
  
• Experience in operational duties and customer service.

• Sound knowledge of computer software packages such as word processing and spreadsheet applications.

• Strong analytical thinker combined with written and verbal communication.

• Strong attention to detail.

• Good time management and organizational skills.

• Ability to work under pressure and on own initiative.

• Exhibit professionalism in dealings with internal areas and vendors.

• Confidential and courteous.