This person is responsible for supporting the achievement of departmental goals by delivering high-quality projects and tasks. They work directly with departmental leadership to manage projects and programs, including budget analysis, system access reviews, and internal reporting activities.

OVERVIEW:

KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide professional services and support to its member firm KPMG United States ("the Client").

JOB SUMMARY:

This person is responsible for supporting the achievement of departmental goals by delivering high-quality administrative and project support to the Practices and Operations Team. They work directly with departmental leadership to manage projects and programs, including support for key initiatives like the AuditBoard system implementation. Additionally, they own and execute core operational processes, manage key departmental reports, develop and refine process documentation, and participate in strategic initiatives as assigned by leadership. This role requires exceptional organizational skills, attention to detail, a proactive mindset, and the ability to manage multiple priorities effectively.

JOB RESPONSIBILITIES

• Serve as a central point of support for the Practices & Operations team, ensuring the successful execution of administrative and project-based tasks.
• Manage ongoing operational tasks, including but not limited to: monitoring team mailboxes, maintaining team rosters and organizational charts, and managing system access requests.
• Provide critical project management support for departmental initiatives, such as the implementation of the new AuditBoard system. This includes summarizing meeting notes, tracking action items, and ensuring timely follow-up.
• Lead the project planning and execution of the quarterly findings analysis, from initial data pulls to final reporting.
• Develop, document, and maintain standard operating procedures for key departmental processes to drive efficiency and consistency.
• Ensure compliance with Continuing Professional Education (CPE) requirements during team meetings and trainings
• Manage the aggregation and analysis of key departmental reports including budget and time reporting, senior leadership and board level reporting, and periodic operational updates
• Manage departmental calendars and meeting schedules, support teamwide communications activities, prepare presentation materials and other tasks related to department deadlines and projects
• Participate in various strategic initiatives and projects as assigned by leadership including administrative tasks related to onboarding new team members both on and offshore.

EDUCATION/EXPERIENCE

• Bachelor’s degree from an accredited college/university
• Minimum of five (5) years’ relevant work experience in in general business operations or client service delivery, preferably audit
• Capability to build productive relationships with colleagues with an outstanding client services delivery orientation mind-set
• Solid verbal/written communication, problem-solving, research, analytical, and independent judgement skills to support an environment driven by customer service and teamwork
• Ability to work independently and work well within a team
• Strong organizational and time management skills; ability to adhere to deadlines
• Detail-oriented and thorough, with effective time management skills
• Ability to build relationships and credibility with numerous constituents
• Proficient in MS Office Suite

COMPETENCIES

Business Competencies

• Communication - Delivers clear, effective communication and taking responsibility for understanding others. Provides regular, unsolicited status updates on projects and tasks, and takes responsibility for ensuring all stakeholders are informed.
• Customer Service - Builds a strong, trusted relationship with team leadership by demonstrating dedication, reliability, and a commitment to shared goals. Anticipates needs and consistently adds value.
• Collaboration & Teamwork - Works cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
• Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization.

Technical Competencies

• Drive Quality – Develops and monitors processes and organizes resources to achieve desired results.
• Problem-Solving – Identifies problems and uses logic, judgement, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
• Project Management - Creates and maintains an environment that guides a project to its successful completion.

SPECIAL CONDITIONS

• Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needs
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.