Inside Sales & Customer Support Specialist

This hybrid role combines customer service, inside sales, and administrative support functions.

Position Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as an Inside Sales & Customer Support Specialist. This hybrid role combines customer service, inside sales, and administrative support functions. The ideal candidate will have a strong customer service orientation, solid technical aptitude, and excellent math and organizational skills. You will be responsible for handling walk-in clients, phone inquiries, preparing quotes and invoices, and supporting day-to-day administrative tasks.

Key Responsibilities:

• Serve as the first point of contact for walk-in and telephone customers, delivering prompt, courteous, and knowledgeable support.
• Assist customers in identifying appropriate products and services based on their technical needs and requirements.
• Generate accurate quotations, invoices, and sales orders
• Follow up on leads and quotations to convert into sales.
• Manage customer records and documentation, ensuring accuracy and confidentiality.
• Coordinate with service and technical departments to ensure customer satisfaction and timely delivery of services/products.
• Handle customer complaints or service issues, escalating where necessary.

Qualifications:

• 2+ years of experience in a customer service, sales support, or administrative role—preferably in a technical or industrial environment.
• Strong math skills, including the ability to understand measurements, conversions, and basic pricing calculations.
• Excellent communication (verbal and written) and interpersonal skills.
• Proficient in Microsoft Office Suite; experience with ACCPAC or QuickBooks is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Must have passes in Mathematics and English A