Ice Rink Attendant

Job Summary- The Ice Rink Attendant warmly greets all guests and creates ‘magical’ experiences on ice. The Ice Rink Attendant oversees the guests and their skating equipment while on ice and is required to maintain the quality of the ice surface under the supervision of the Lead.

of a Lifetime, in Ice & Snow! 

Our first world Entertainment District allows every family member to experience Winter activities without leaving our Tropical shores. Perfect for birthday parties, family days, first dates, Corporate team building and virtually every occasion under the sun. The District represents a domineering catalyst for change and diversifies away from an energy driven economy towards one of resilient growth in tourism and premium family entertainment. ICED will create happiness in the hearts and lives of the people of Trinidad & Tobago and by extension, the World, for generations to come.

Job Summary: The Ice Rink Attendant warmly greets all guests and creates ‘magical’ experiences on ice. The Ice Rink Attendant oversees the guests and their skating equipment while on ice and is required to maintain the quality of the ice surface under the supervision of the Lead. Safety is number one priority at all times. This role is a critical one as the Ice Rink Attendant will be a guide for persons who have no prior experience on the ice. Therefore, the incumbent must be a very sociable and trustworthy person who is very receptive to adventure and is capable of inspiring others (especially first timers) to not only join the adventure on ice but to take personal responsibility for them ensuring that their experiences are ‘magical’ and unforgettable.

Key Duties and Responsibilities:

• Creating the ‘magical’ ICED Experience for internal and external guests is the primary function of this position and all positions within the Company. The incumbent will be well trained to anticipate and evaluate guest’s needs and to offer the most relevant information to create extraordinary guest encounters in alignment with the Company’s distinct service culture in true spirit of the brand.
• Maintain confidentiality of highly sensitive information as per signed Oath of Secrecy and Non-Disclosure Agreement.
• Must be willing to be trained and to train other cast members.
• Seek out guest engagement while on ice thereby enhancing their experience by assisting them with their skates, offering tips and skating aids (dolphin tutors) and encouraging photo opportunities on the rink.
• Take full responsibility for the safety of very participant on the rink including onboarding, during skate time and departure. Must ensure children 12 and under are accompanied by an adult. Be well-trained in and adhere to all safety protocols and respond appropriately in the event of an emergency.
• Work to effectively resolve any guest complaints, in an effort to assure guest satisfaction.
• Perform hourly inspection of ice and surrounding area to ensure that the rink is fit for use and the area is well kept.
• Validate and maintain a schedule of the rink in collaboration with necessary parties and ensure that guest traffic is well attended to.
• Employ transparency with management team when completing tasks or debriefing on any daily service occurrences, in order to safeguard the Company at all times.
• Assist with daily maintenance of the ice rink and machines that resurfacing of the ice.
• Complete duties that include preparing the areas for service and ensuring proper closing procedures at the end of each shift.
• Communicate with management any innovative ideas to improve the quality of service.
• Take initiative to learn and understand all aspects of the role, to optimize continuous development and growth
• Comply fully with the Company’s policies and procedures, health and safety regulations and components of the service framework.
• The job requires personal contact, including high-fiving and may require physical tasks, including the ability to stand, walk, bend, use wrists etc. and the ability to lift up to 25 lbs.
• Must be willing and committed to continuous learning and training.
• Take every precaution to ensure that guests do not fall on the ice. It is noted that in some cases, this would be inevitable and when this happens render immediate assistance and display empathy and a sense of genuine care. Encourage guests by telling stories of your ‘First Time On Ice’ to make them comfortable and to ensure confidence is restored. 
• Perform any other duties as required by the job function.

Qualifications and Experience:

• A minimum of five (5) CXC passes including English Language and Mathematics.
• At least two (2) years’ experience in a similar position or customer service environment
• Must be able to ice skating (training to be provided once selected).

Or any other equivalent combination of qualification and experience

Knowledge, Skills and Abilities: 

• Ability to lift approximately 25lbs.
• Personable and customer service oriented.
• Excellent guest service skills to ensure a high degree of guest satisfaction.
• Ability to anticipate guest needs and assess preferences and adequately cater to these needs.
• Exceptional interpersonal and oral communication skills with the ability to listen carefully and connect in a professional and kind manner, with people from diverse backgrounds.
• Ability to adapt, act quickly to process change and multi-task.
• Ability to interact with professionalism and maturity.
• Strong attendance record.
• Highly energetic, passionate, reliable and dependable.
• Demonstrate patience and composure when dealing large crowds and manage social anxiety disorders (Ochlophobia).
• Ability to remain calm under pressure.
• Team-oriented work ethic.

Prerequisite to Apply:

• Must be able flexible to work shifts, weekends, public holidays and private events.