IT Workforce Administrator

We are seeking a hands-on and strategic IT Workforce Admin who will serve a dual role as both our IT and Systems Administrator.

Job Summary:
We are seeking a hands-on and strategic IT Workforce Admin who will serve a dual role as
both our IT and Systems Administrator. This person will oversee our entire IT infrastructure,
Cloud based phone system, database management, support a distributed remote workforce,
and maintain technologies critical to our call center operations. The ideal candidate is both
technically skilled, analytical, and people-oriented, capable of supporting day-to-day operations
while planning for future growth and security.

Key Responsibilities:

● Serve as the primary Systems Administrator, managing servers, network
infrastructure, cloud environments, and business applications.
● Provide IT leadership and support for a remote workforce, ensuring employees have
secure and efficient access to company systems and tools.
● Oversee call center technologies, including Predictive Dialers, VoIP systems, CRM
tools, and workforce management platforms.
● Implement and monitor cybersecurity protocols, ensuring data protection and
compliance with industry standards.

● Develop and enforce IT policies, security procedures, and data backup/disaster recovery
plans.
● Evaluate and integrate new technology solutions to improve operations, efficiency, and
customer service.
● Manage IT vendor relationships, contracts, and procurement processes.
● Provide support and training to staff as needed on software, hardware, and security best
practices

Qualifications:
● Bachelor’s degree in Computer Science, Information Technology, or a related field
(Master’s preferred).
● 5+ years of progressive experience in IT, including systems/network administration, IT
team leadership and Predictive Dialer Administration & Management
● Strong experience supporting remote/hybrid teams and cloud platforms (e.g., Microsoft
365, AWS, Azure).
● Demonstrated knowledge of cybersecurity frameworks and tools; certifications like
CISSP or Security+ are a plus.
● Hands-on experience in a call center or customer service environment, with
knowledge of call routing, VoIP systems (e.g., Five9, Genesys, RingCentral), and related
tools.
● Excellent troubleshooting skills across hardware, software, and network systems.
● Strong organizational and communication skills with the ability to support non-technical
users.

What We Offer:
● Competitive salary and benefits
● Opportunities for professional development and certification
● A collaborative, flexible, and tech-forward work environment
● Remote work options, wellness benefits