IT Technician

Maintaining, configuring, and repairing all company computers, infrastructure, and peripheral accessories. Manage hardware and software availability across corporate facilities, implementing digital updates, and provide administrative and technical troubleshooting to end-users

THIS POSITION IS OPEN ONLY TO NATIONALS OF TRINIDAD AND TOBAGO OR THOSE HOLDING VALID AUTHORIZATION TO WORK IN THE COUNTRY. MUST BE RESIDENT HERE AT THE PRESENT TIME.

Our client located in Trincity is seeking to recruit an IT TECHNICAN.

The salary is $9,975.00 - Permanent role

KEY RESPONSIBILITIES:

• Troubleshoot and resolve a host of company computer-related hardware and software problems as they arise.
• Perform upgrades and repairs on company computers as necessary, and facilitate the physical deployment and configuration of systems.
• Diagnose system issues and facilitate the repair process of non-warranty computer equipment.
• Implement, deploy, upgrade, and repair physical hardware equipment and software systems, modifying device configurations as directed (including computers, printers, scanners, switches, wireless routers, etc.).
• Perform advanced system management tasks with respect to Microsoft client operating systems.
• Administer Windows Server environments and Active Directory domain services within a virtualized structural setup.
• Administer, upgrade, and maintain the company’s internal mail server architecture.
• Perform routine security checks on Firewalls and Antivirus systems, execute required configuration changes, and manage periodic reboots of servers post-Windows update deployments in conjunction with the External Team.
• Maintain underlying server and network infrastructure by directly liaising with vendors, as well as developing, testing, evaluating, and installing hardware and software enhancements.
• Administer and maintain corporate CCTV equipment and extract specific security or video footage for structured review by management.
• Administer, optimize, and maintain the organization’s VoIP Telephone PBX system while providing operational support to all standard end-users.
• Manage the organizational Disaster Recovery solution, verifying scheduled routines in collaboration with the External Team alongside performing periodic Offsite Backups.
• Construct, update, and oversee the continuous maintenance of an Asset Register tracking all company-owned IT equipment.
• Provide technical IT helpdesk support to all corporate end-users in response to official requests for hardware or system assistance.
• Identify system bottlenecks and formulate technical/business justification for areas requiring upgraded hardware and software architectures.
• Liaise comprehensively with staff, third-party suppliers, and external technical support channels to resolve operational infrastructure issues and implement physical systems.
• Provide system administration and first-level software troubleshooting support to the organization’s primary business applications.
• Provide specialized administration, query optimization, and technical troubleshooting services for back-end SQL Server Databases.
• Oversee the administration and field maintenance of biometric scanners, facilitating technical system training and enrollment of all active employees in direct conjunction with the Payroll Department.

QUALIFICATIONS AND EXPERIENCE:

• CompTIA A+ Certification (Hardware/OS Fundamentals).
• CompTIA Network+ Certification (Networking Fundamentals).
• Microsoft Certified Professional (MCP) or related associate-level certifications would be an asset.
• At least 3 years’ direct experience with Windows computer networks and Active Directory domain structures.
• Proven ability to reliably install, deploy, configure, and support Windows-based business computers.
• Demonstrated capability to ensure swift resolution of critical technical issues—across both hardware and software environments—within the shortest possible time, in a cost-efficient manner, and in strict coordination with External Consultants.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good working knowledge of Microsoft Office Suite, Microsoft Client architectures, and Windows Server infrastructure environments.
• Excellent documentation and asset recording tracking skills.
• Practical, analytical problem-solving skills and solid logical hardware/software troubleshooting workflows.
• Good organizational, multi-tasking, time management, and verbal/written communication skills.
• Ability to collaborate fluidly with multi-disciplinary administrative departments and communicate technical constraints clearly to non-technical personnel.

KEY AUTHORITIES:

• Authorized to execute routine configurations, modifications, and system updates on company computers and accessories.
• Authorized to initiate server reboots and patch implementations post-Windows update services in conjunction with the External Team.
• Authorized to compile, modify, and manage the master Asset Register of all corporate IT equipment.
• Authorized to extract and export closed-circuit security camera (CCTV) video footage for direct management review.
• Authorized to register, manage, and audit employee fingerprints and user profile sets within the corporate Biometric scanners.
• Authorized to interface with third-party IT suppliers, service providers, and maintenance technicians to evaluate enhancements or resolve local network downtime, while keeping immediate supervisor fully apprised.

INTERNAL RELATIONSHIPS:

• All staff members 
• Joint Managing Directors (providing reporting updates, system analysis, and extracted surveillance data).
• Payroll Department staff (collaborating directly on employee biometric scanning configurations and user additions).

EXTERNAL RELATIONSHIPS:

• All contracted third-party vendors and suppliers of company software, physical hardware, networks, and line-of-business applications.
• Any/all contracted external maintenance technicians, system consultants, and network infrastructure support teams.
• External Consultants managing the overarching corporate firewall, cybersecurity frameworks, and Disaster Recovery infrastructure.