IT/Systems Technician

The IT/Systems Technician is responsible for effectively providing, installing/configuring, operating, maintaining and troubleshooting the Company's systems hardware, software and related infrastructure.

Job Summary

The IT/Systems Technician is responsible for effectively providing, installing/configuring, operating, maintaining and troubleshooting the Company's systems hardware, software and related infrastructure.  He/she is responsible for ensuring that system hardware, operating systems, software systems and related procedures adhere to Company Standard Operating Procedures (SOPs), required safety and quality standards, budgets, codes, specifications and schedules. The incumbent will also be required to provide technical support and assistance to all users, ensure the security of the Company's IT infrastructure, investigate and diagnose network problems, collect ICT usage data, make recommendations for improving the Company's systems and carry out routine configuration and installation of ICT solutions.  

Key Duties & Responsibilities

1. Provides support to all users on all hardware and software related issues.
2. Provides information technology support for testing and repairing systems.
3. Manage and administer servers and systems.
4. Monitor and perform routine backups.
5. Install and configure required hardware, software and other necessary technology tools.
6. Troubleshoot system issues and communication outages as and when required.
7. Facilitate access requests, ensuring security and compliance.
8. Manage Active Directory user administration.
9. Resolve helpdesk tickets efficiently, effectively and in a timely manner.
10. Deliver on network/communications/security related projects.

Key Competencies & Knowledge

• Knowledgeable in  MS Office Applications (Word, Excel etc.) and networking (switch configurations, VLANs, routers etc.)
• Strong analytical troubleshooting and excellent problem-solving skills.
• Strong technical bacground.
• Ability to communicate technical information to non-technical employees.
• Excellent time management and multi-tasking skills; ability to work within tight timeframes.
• Excellent interpersonal and customer service skills, with the ability to communicate effectively with persons at all levels, both verbally and in writing.
• Continuously perform functions responsibly and follow guidelines without direct supervision.
• Ability to use initiative and sound reasoning to expedite business critical operations.
• Ability to work well under pressure.
• Project Management skills - ability to handle initiatives concurrently.

Key Qualifications & Experience

• Demonstrated competence and/or competencies normally acquired over a minimum of three (3) years relevant experience in a similar or related position inclusive of desktop support and hardware/software troubleshooting.
• Demonstrated experience of Windows operating systems and associated technologies (DHCP, DNS, TCP/IP).
• Minimum of five (5) CSEC/CXC/GCE O'Level passes including Mathematics and English.
• Industry certification such as CompTIA, Network+ and Security+.