IT Solutions Specialist

We are looking for a customer-focused IT Solutions Specialist to join our regional team. In this position, you will assess, implement and support modern IT solutions, including Microsoft 365, Azure, Power Apps, Cyber-Security, Managed IT Services for a wide range of customers.

ABOUT THE COMPANY 

Inova Solutions is the strongest regional Microsoft Solutions Partner with offices in Curacao, Jamaica, Trinidad and Tobago and Puerto Rico. We focus on providing direct service to the top tier customers in the Region. In our 16 years of existence, we have accomplished becoming and being the largest player in the market for high-end Microsoft solutions based on our core values: Dedication, Expertise, Flexibility and our Regional Local Presence. Next to Microsoft License and Cloud Solutions, Inova Solutions offers IT solutions and IT Training. Inova Solutions is undergoing a transformation process due to accelerated growth that requires additional team members.

Our employees are our main interest. At Inova Solutions we value talent and seek to empower it, which is why we constantly train our team. In addition, we have special benefits to ensure the well-being and development of our employees. The position listed is ideal for an individual seeking to work in a multicultural environment.

We invite you to be part of our team!

IT Solutions Specialist

Location : Jamaica, Curacao or Puerto Rico

Are you passionate about helping organizations modernize their IT through Microsoft Cloud?

We are looking for a customer-focused IT Solutions Specialist to join our regional team. In this position, you will assess, implement and support modern IT solutions, including Microsoft 365, Azure, Power Apps, Cyber-Security, Business Continuity, Data & AI and Managed IT Services for a wide range of customers.

You will work hands-on with customer IT managers and leaders to deliver demos, provide IT solutions, install and deliver IT designs, manage IT environments and deliver technical support.

You will thrive in a dynamic, collaborative environment where learning never stops. You know how to interact with customers, how to identify customers’ IT problems and are capable to design and deliver tailored Microsoft IT solutions

SKILLS AND QUALIFICATIONS 

• Bachelor's degree in computer science or equivalent combination of education and experience
• 2-4 years proven overall work experience in designing and delivering end-to-end IT solutions in Microsoft 365, Azure, Cybersecurity, Business Continuity, Data & AI and Managed IT Services
• Required are the following Microsoft certifications: AZ-104, AZ-500, AZ-800, SC-300 or higher
• Technology affinity, affluent experience managing and customizing software
• Strong written and verbal skills in English
• Understanding Microsoft IT solutions 
• Self-Management and Time-Management
• Excellent communication and reporting skills 
• Strong problem-solving capabilities  
• Customer focus
• Managed services experience is a plus

MAIN FUNCTIONS AND RESPONSIBILITIES 

• Assessing and implementing Microsoft-based IT solutions for customers in areas such as Microsoft 365, Azure, Cybersecurity, Business Continuity, Data & AI and Managed IT Services
• Conducting technical need assessments to identify pain points and tailor the appropriate solution architecture for each customer   
• Designing and delivering product demos and proof-of-concepts to customers and internal teams, effectively translating technology into business value   
• Setting up and managing test environments and pilot projects using Microsoft tools and partner integrations   
• Supporting secure deployments by configuring identity, security policies, backups and compliance features (DLP, MFA, Purview, etc.)   
• Providing functional and technical support, including user enablement, troubleshooting and post-deployment optimization
• Proactively monitoring customer’s environments and recommending improvements or cost-saving measures (e.g., license rightsizing, hybrid setup or automation)
• Building trusted customer relationships through regular engagement, virtual or onsite check-ins and regional visits
• Keeping updated with Microsoft certifications and trends by participating in ongoing training and enablement
• Ensuring proper documentation and adherence to internal processes, including service tickets, checklists and solution handovers
• Updating knowledge of IT trends continuously and attending relevant training programs
• Completing all procedural, administrative and position-related duties as required.

BENEFITS 

The remuneration package will include a competitive base salary and secondary benefits.