IT Services Project Coordinator

The IT Services Project Coordinator is a vital position that encompasses a region-wide scope. In this position you will be responsible for the efficient planning, execution and completion of IT service projects.

ABOUT THE COMPANY

Inova Solutions is the strongest regional Microsoft Solutions Partner with offices in Curacao, Jamaica, Trinidad and Tobago and Puerto Rico. We focus on providing direct service to the top tier customers in the Region. In our 16 years of existence, we have accomplished becoming and being the largest player in the market for high-end Microsoft solutions based on our core values: Dedication, Expertise, Flexibility and our Regional Local Presence. Next to Microsoft License and Cloud Solutions, Inova Solutions offers IT solutions and IT Training. Inova Solutions is undergoing a transformation process that requires additional team members.

Our collaborators are our main interest. At Inova Solutions we value talent and seek to empower it, which is why we constantly train our team. In addition, we have special benefits to ensure the well-being and development of our employees. The position listed is ideal for an individual seeking to work in a multicultural environment. 

We invite you to be part of our team! 

IT Services Project Coordinator, location Curacao

The IT Services Project Coordinator is a vital position that encompasses a region-wide scope. In this position you will be responsible for the efficient planning, execution and completion of IT service projects. Acting as a crucial bridge between our technical delivery team, sales, customers and IT partners, you will facilitate clear communication and provide comprehensive project overviews to optimize workflows. Your primary focus will be on enhancing service quality, streamlining processes and ensuring seamless project execution from initiation to closure.

SKILLS AND QUALIFICATIONS 

• Bachelor’s Degree in IT, Business or a related field
• Strong organizational and coordination skills, supported by relevant certification(s) (e.g., PRINCE2 Foundation, Agile/Scrum or equivalent)
• Strong knowledge of ITSM (IT Service Management) preferably certified such as ITIL and or relevant IT education
• Solid familiarity with project management tools (e.g., SmartSheet, Microsoft Project, Jira or similar)
• Well-founded understanding of IT concepts and services (e.g., Cloud, Microsoft 365, Active Directory, ticketing, etc.)
• 4 (four) or more years of proven experience coordinating IT services and or projects delivery, applying project methodologies to help deliver initiatives on time and within scope
• Experience supporting internal teams and coordinating with external vendors and or subcontractors
• Communicating and documenting effectively, while maintaining a proactive, rock-hard hands-on approach
• Strong verbal and written skills in English
• Strong verbal and written skills in Spanish is a plus.

MAIN FUNCTIONS AND RESPONSIBILITIES 

• Coordinating the timely delivery and quality delivery of IT solutions by aligning internal teams and external vendors
• Planning and tracking project milestones and deliverables ensuring successful IT project execution
• Monitoring project intake by assigning IT resources based on availability and skills, while monitoring progress and escalating risks to meet delivery deadlines
• Preparing and updating project status reports for stakeholders, including internal teams and customers
• Maintaining accurate and up-to-date project tracking tools for visibility and reporting purposes
• Streamlining workflows by applying effective coordination practices and identifying process improvements
• Identifying skill gaps within teams and recommending development opportunities to management and HR
• Managing subcontractor assignments and deliverables ensuring quality execution and milestone adherence
• Facilitating communication between internal teams, customers and subcontractors to ensure alignment on goals and expectations
• Any other activity related to the position.

BENEFITS 

The remuneration package will include a competitive gross salary and secondary benefits