IT & MSP Sales Agent
ContactPoint 360
- Hanover / St. James / Trelawny
- Not disclosed
- Permanent full-time
- Updated 12/08/2025
- Annacia Veitch
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life.
Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our Youtube video:
We are seeking a results-driven Sales Agent with a minimum of 5 years of experience in IT and Managed Service Provider (MSP) sales. The ideal candidate will have a strong background in selling cloud solutions, cybersecurity, infrastructure support, and end-to-end managed IT services. You will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth within the SMB and mid-market segments.
- Prospect, pitch, and close MSP and IT service deals
- Build and manage a pipeline of qualified leads
- Understand client IT environments and recommend tailored solutions
- Collaborate with technical teams for customized proposals
- Meet and exceed monthly/quarterly sales targets
- 5+ years in IT/MSP sales with a proven track record
- Strong understanding of managed services, SaaS, cloud, and cybersecurity
- Excellent communication and negotiation skills
- Familiarity with CRM tools and sales reporting
We value our employees by providing:
- Competitive salaries
- Employee Recognition program
- Great earning potential
- Paid training
- Career advancement opportunities
- Health Insurance
- Employee referral program
- Lunch Subsidy
All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
ContactPoint 360
- 13 Crane Boulevard, Beauty Queen Complex,Fairview Drive, Montego Bay, Jamaica, W.I
