IT Local Support Consultant

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Technology and Transformation Department (TTD/TDS) is seeking a professional in Information Technology (IT)—technical, service-oriented, and proactive—to provide local IT support at the Country Office (Bank Representation) in Suriname.

You will work as part of the local support team within the Service Delivery area of the Technology and Data Solutions Division (TDS) within the TTD Department. This team is responsible for providing on-site technical support at the IDB Group’s country offices.

What you’ll do

• Provide end-user IT support to IDB Group personnel at the Representation, ensuring effective use of IT tools (hardware, software, connectivity, and training resources).
• Provision and manage standard workstations in accordance with corporate guidelines, supporting assets throughout their full lifecycle.
• Ensure standard web conferencing equipment is properly maintained and operates at optimal performance levels.
• Assist in the maintenance of IT infrastructure, including networking, telecommunications, security systems, facilities-related solutions, and coordination with local service providers.
• Collaborate in the implementation of new IT initiatives, acting as a liaison to other IT teams and involved areas.
• Maintain accurate and up-to-date operational documentation, ensuring proper registration in ticketing systems, reports, dashboards, and other required platforms.

What you’ll need

Education: Bachelor’s degree in computer science or other fields relevant to the responsibilities of the role.

Experience: At least 2 years of experience in the IT field, preferably in customer service and support activities. Experience in project management based on the PMI standard and Agile/Lean methodologies is an advantage.  

Knowledge in:

• MS Windows 11, MS O365, MS Teams and communication platforms, mobile devices (Android/iOS), MS Active Directory/Azure AD, MS Intune, virtual environments (VDI), and computer maintenance (Dell).
• ITIL processes for incident management, service requests, and knowledge base. Having certification or experience with Service Now is an advantage.
• ISO 9001:2015 and continuous improvement frameworks. Having certification is an advantage.
• CCURE & CCTV, BMS, and other facilities platforms are an advantage

Additional education/experience:

• Proficiency in AI and generative AI technologies, along with their potential applications.
• Extensive understanding of ethical considerations and responsible use of AI.

Languages: Proficiency in English and working knowledge of Spanish.

Requirements

Citizenship: You are either a citizen of the Republic of Suriname or a citizen of one of our  48 países miembros, eligible to obtain a valid residency or legal permit to work in Suriname without the need for sponsorship by the IDB.

Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

National Consultant Full-Time. 12 months (up to a maximum of 48 months, if eligible). 

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

• A competitive compensation package.
• Leave and vacations: 2 days per month of contract + gender-neutral parental leave.
• Health Insurance the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: ​​​​​​​The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• Hybrid and flexible work schedules.
• Health and wellbeing:  Access to our Health Services Center which provides preventive care and health education for all employees.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.

Our culture

Our culture

At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.

Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us