IT Infrastructure Engineer (Superpharm)

The IT Infrastructure Engineer is responsible for managing various aspects of core IT, including edge hardware devices, servers and network administration, cybersecurity, backup and cloud services.

JOB SUMMARY

IT Infrastructure Engineer ensures the operation, stability, availability and support for the organization's core IT infrastructure, ensuring high levels of operational efficiency and security. The IT Infrastructure Engineer is responsible for managing various aspects of core IT, including edge hardware devices, servers and network administration, cybersecurity, backup and cloud services. The role requires an individual who is adept in technology, proactive in identifying and resolving issues, and capable of maintaining optimal IT operations across all our locations.

JOB DUTIES

• Applies and maintains specific security controls to the network and connectivity infrastructure, as defined by SuperPharm Limited’s policy and standards, to enhance resilience to unauthorised access.
• Oversee all core hardware devices, including servers, LAN/WAN infrastructure and wireless devices.
• Administer and manage the network appliance for remote administration and oversees uplinks for communication with stores.
• Maintains knowledge of specific technical specializations in the areas of networking and connectivity, provides advice regarding their application, and utilises this knowledge in performing job duties.
• Assists with the project management of defined networking and connectivity projects, including identifying and mitigating project risk, ensuring quality in project delivery, and managing assigned resources.
• Conducts security risk and vulnerability assessments for the SuperPharm Limited’s IT systems; and develops and applies appropriate technical security controls.
• Assist with the management of ransomware protection and interception software, threat detection software, and ensures compliance with cybersecurity best practices.
• Administer domain hosting and manage SSL certificates, ensuring website security and reliability.
• Installs, tests, corrects, commissions/decommissions networking and connectivity infrastructure in accordance with defined procedures and instructions, and maintains accurate service and support records.
• Monitors service level delivery metrics and liaises with supervisors to ensure that service level agreements for the networks and related infrastructure are not breached.
• Investigates minor security breaches with networks and connectivity infrastructure in accordance with established procedures, takes necessary corrective action, and maintains relevant security records and documentation. 
• Oversees the disaster recovery site, ensuring high levels of uptime and readiness for any potential disruptions.
• Manages the storage and backup systems of SuperPharm Limited to provide agreed levels of service, security, storage optimisation, and recovery and growth capacity, including Backup and Recovery/Disaster Recovery Planning at offsite location, in compliance with the public service’s data retention and data protection requirements. 
• Conducts agreed operational procedures, and maintenance and installation work, on the network and connectivity infrastructure of SuperPharm Limited.
• Identifies and resolves network problems following agreed procedures and assist with monitoring and reporting on performance using network management software and tools.
• Responsible for Microsoft 365, SharePoint, AWS services, and Cloud Backups. Ensures secure and efficient operation of cloud-based services.
• Assists with the investigation and resolution of problems with networking infrastructure and services and assists with the implementation of preventative measures to address future issues.
• Receives and handles service desk and incident management requests for network and connectivity infrastructure support following agreed procedures and maintains relevant records.  
• Supervises technical and support staff engaged in performing duties related to particular specialisation. 
• Delivers learning activities, such as training, on the information systems of SuperPharm Limited to a variety of audiences.
• Regularly reviews and updates IT practices to enhance efficiency and security. Stay informed of the latest IT trends and advancements.
• Provide support on an on-call basis and participate in team feedback meetings.
• Perform any other duties as required by the Company.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5-7 years’ experience in a similar position.