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Trinidad & Tobago Civil Aviation Authority

IT Help Desk Analyst

Trinidad & Tobago Civil Aviation Authority

  • Tunapuna/Piarco
  • Not disclosed
  • Permanent full-time
  • Updated 06/11/2023
  • HUMAN RESOURCES
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IT Help Desk Analyst

The Trinidad and Tobago Civil Aviation Authority (TTCAA) is a statutory body with the mandate to regulate and administer a safe civil aviation system whilst ensuring that Trinidad and Tobago properly discharges its obligations under international civil aviation agreements and treaties.  The TTCAA is seeking to recruit a suitably qualified person for the following position:

IT HELP DESK ANALYST

Provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions.

KEY RESPONSIBILITIES:

  • Respond to queries from computer users by assigning, logging, tracking, researching,  resolving, and documenting resolutions.
  • Communicate directly with end users to clarify any potential issues and execute possible  mitigation steps remotely.
  • Assign queries to IT Technicians where a physical intervention is required.
  • Conduct hardware and software inventory database maintenance and reporting.
  • Follow standard help desk procedures that provide guidance on the approach to addressing the reports from employees, maintenance of computer hardware and software and reporting.
  • Prepare reports and maintain records of employee queries and recommended solutions.
  • Perform any other related functions as may be assigned.

 QUALIFICATIONS & EXPERIENCE:

  • A Bachelor degree in Information Technology.
  • Five (5) CXC subjects including Mathematics and English Language.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment.
  • Knowledge of relevant Unified Communication Management (UCM) applications.
  • Knowledge and experience of customer service.
  • Good analytical, interpersonal and problem-solving skills.

Interested candidates should submit their application along with copies of all relevant qualifications/academic certificates by November 12, 2023

Unsuitable applications will not be considered

Ref: IT Help Desk Analyst
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Trinidad & Tobago Civil Aviation Authority

Trinidad & Tobago Civil Aviation Authority

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